'Unable to load your goals'

[Laurel_P]

Hello - I went to update my steps goal, and do not have any goals listed. Instead it says “something went wrong. Unable to load your goals” I tried updating my app, but nothing changed. Please help!

Moderator edit: clarified subject.

[ManuFitbit]

Welcome to the community @Laurel_P. 

Thank you for providing the details about this difficulty with your Fitbit app.

If you are still having this difficulty, try the following:

• Log out from the Fitbit app.
• Offload the Fitbit app and reboot your phone.
• Open the Fitbit app and log back into your account.
• Check if the goals are available now.

[Amy11325]

I have the same issue. I followed the steps but nothing has changed. The option to set a weight goal is grayed out so I cannot click on it. Do you have another suggestion?