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Unable to log in to the Fitbit app

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‎07-19-2020 16:46 - last edited on ‎07-20-2020 11:08 by Fitbit Moderator

‎07-19-2020 16:46 - last edited on ‎07-20-2020 11:08 by Fitbit Moderator

I too am having the same issues. App works in iPad but not iPhone.

 

Moderator Edit: Clarified subject and formatting

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3 REPLIES 3

‎07-21-2020 18:31

‎07-21-2020 18:31

Hi @cackieannie. A warm welcome to the Community Forums.

 

Thanks for sharing that the Fitbit app isn't working on your iPhone.  While it's odd that it only works on your iPad I'd recommend to try the following steps:

 

  1. Double check if the Fitbit app is updated in your iPhone.
  2. Force quit the Fitbit app on your iPhone. For more details, see this article.
  3. Reboot your phone.
  4. Open the Fitbit app and try logging in to your account one more time.

 

If you get an error message, please take a screenshot and attach it in your reply so I can take a deeper look.

 

I'll be around, keep me posted.

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‎07-22-2020 05:33

In response to LizzyFitbit

‎07-22-2020 05:33

Thanks for responding to my question. My Fitbit finally decided to work.

Sent from my iPhone
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‎07-23-2020 10:38

In response to cackieannie

‎07-23-2020 10:38

Hi @cackieannie. I hope you're doing well.

 

Thanks for keeping me posted and I'm glad that the Fitbit app is now working correctly. Now you can continue tracking your goals! In case you have some spare time, I’d like to invite you to visit our Health & Wellness board where you will find great tips and encouragement from other members and if there's anything else I can do for you, please let me know.

 

See you around. 😊

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