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Unable to log in to the app (NetworkbitKit error)

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‎01-30-2018 12:04 - last edited on ‎01-31-2018 03:54 by Moderator Alum

‎01-30-2018 12:04 - last edited on ‎01-31-2018 03:54 by Moderator Alum

Open up the app, it logs me out immediately then when I try to go back in I get this.. I uninstalled, re-installed, restarted the phone, but it just looks like the servers are down.

54153344-4FBA-4D1F-BAC0-7D0DED842196.jpeg

 

Moderator Edit: Clarified Subject.

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‎01-31-2018 03:56

‎01-31-2018 03:56

Hello @kc1174, I hope you're doing well, it's nice to see you around. Smiley Happy

 

Thanks for bringing this to my attention, at this moment I would like to suggest you that before you try to log in to your account, please turn off the Bluetooth and WiFi on your phone by going to your phone's Settings. Then, if you're able to log in, turn them back on again. 

 

If you're not able to log in even by turning off WiFi and Bluetooth, please let me know I'll be happy to continue assisting you. Smiley Wink

Marco G. | Community Moderator, Fitbit

Did you find my post helpful? Vote for it or mark it as a Solution! Robot wink

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