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Unable to log in to the app

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‎04-04-2017 08:25 - last edited on ‎04-05-2017 08:02 by Moderator Alum

‎04-04-2017 08:25 - last edited on ‎04-05-2017 08:02 by Moderator Alum

I am unable to log in via my iPhone app. I have tried turning Fitbit and phone on and off. I have reinstalled Fitbit app but nothing. Any known issues today?

 

Moderator Edit: Clarified Subject.

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2 REPLIES 2

‎04-05-2017 08:18

‎04-05-2017 08:18

Hello @Carolinepluck, have a warm welcome to the Community, it's great to have you on board! Smiley Happy

 

If you're not able to log in to the Fitbit app, please check if you're able to log in to the online Dashboard. If you're not able to, please restart your password. 

 

If you're able to log in to the online Dashboard, I would like to recommend going to your phone Settings > General > Date & Time and make sure Set Automatically is enabled. Then, restart your phone, open the Fitbit app and try to log in again. 

 

I hope this can be helpful, give it a try and keep me posted in case you need anything else! Smiley Wink

Marco G. | Community Moderator, Fitbit

Did you find my post helpful? Vote for it or mark it as a Solution! Robot wink

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‎04-06-2017 08:30

In response to MarcoGFitbit

‎04-06-2017 08:30

Same here. Not working. Can't get onto app. 😩 Live chat said it may be an app crash? 

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