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Unable to log in to the app.

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‎11-06-2017 15:05 - last edited on ‎11-07-2017 07:20 by Moderator Alum

‎11-06-2017 15:05 - last edited on ‎11-07-2017 07:20 by Moderator Alum

Every time my Fitbit runs out of battery completely (it happened three times) I get a sync issue. This time, I even got a login issue and I rebooted both devices, reset the password, uninstall the app and reinstall again, check the date and time, and I still cannot log in (the app keeps telling me 'please check that your email address and password are correct' although I can use the same email address and password to access to my account on the website successfully). What else am I meant to be doing to fix the issue? My phone is iPhone 7 plus and I have not updated iOS as I hear bad things about iOS 11.

 

Moderator Edit: Clarified Subject.

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‎11-08-2017 06:58

‎11-08-2017 06:58

Hello @Yoshik, have a warm welcome to the Fitbit Community, it's great to have you on board. Smiley Happy

 

I appreciate you have let me know the troubleshooting steps you have tried in order to try to log in to your account. I’ve reached the limits of what I can do for you here on the public community forums, so I've contacted our Support team on your behalf to look into this issue further as they have already worked with you about this issue in the past. Please keep an eye on your email inbox for further instructions.

Once again, thank you for your patience and understanding, if there's anything else I can do for you, please don't hesitate to reply.

Marco G. | Community Moderator, Fitbit

Did you find my post helpful? Vote for it or mark it as a Solution! Robot wink

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