Unable to log in to the app.

[pollyworcs]

My Fitbit app won't let me log in - it doesn't recognise my email but it's OK on my PC.  So I can't access the app at all.

Help and advice please!

Thanks

Jill

Moderator Edit: Clarified Subject.

[Rich_Laue · Accepted solution]

What type of error are you receiving  @pollyworcs 

Since you can log on through the browser,  have you tried copy pasting the password? I assume you know your email,  but check on your profile. 

[MarcoGFitbit]

Hello @pollyworcs I hope you're doing well, it's nice to see you around the Fitbit Community. It's great to see you too @Rich_Laue, thanks for all your help.

First of all, I would like to apologize for the delay in the response. @pollyworcs I wanted to reach you out and ask you if you're still having trouble logging in to the Fitbit app or if @Rich_Laue's post was helpful to you. If it was, please mark it as a solution, this will be very helpful to other members of the Community that might be facing the same situation. 

On the other hand, if you're still having trouble, please let us know so we can check this further. Thanks for your patience and understanding, have a great day. 

[pollyworcs]

It worked - thanks so much.  Why would cut and paste be different to just typing in?  And it’s syncing properly now as well.  What a :glowing_star: 

[Rich_Laue]

In theory cut and paste would not be any different,  but it will make sure that the password has been entered correctly.  Especially when only "*" show while typing. 

[pollyworcs]

Well Ok - but I am a good ‘typist’!
Jill

Sent from my iPhone

[MarcoGFitbit]

Hello @pollyworcs I hope you're doing well, thanks for taking the time to reply and let us know your issue has now been resolved. Hi there @Rich_Laue thanks for all your help. 

@pollyworcs I'm glad to know your issue has now been resolved thanks to @Rich_Laue's instructions. I appreciate you've taken the time to let us know. 

In case you have some spare time, I would like to invite you to visit our Discussions board where you will find great tips and encouragement from other members and if there's anything else I can do for you, please keep me posted!