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Unable to log in to the app.

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‎09-08-2017 00:28 - last edited on ‎09-09-2017 04:04 by Moderator Alum

‎09-08-2017 00:28 - last edited on ‎09-09-2017 04:04 by Moderator Alum

I just get an error warning that says "Oops something went wrong. Please try again. The operation couldn't be completed. (NetworkbitKit.HTTPError error.1)

 

i have tried deleting and reinstalling the app the app several times! 

 

Moderator Edit: Clarified Subject.

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2 REPLIES 2

‎09-09-2017 04:36

‎09-09-2017 04:36

Hello @EmmaCarter, thanks for joining the Fitbit Community, it's great to have you on board. Smiley Happy

 

Thanks for letting us know about this issue. Our engineers are aware of the problem and are working to resolve it as quickly as possible. In the meantime, I would like to gather some information from your phone:

  • iPhone/iPad model
  • iOS version of your mobile device.

I'm very sorry for any inconvenience this situation has caused. We appreciate your patience and look forward to getting you back on track. Additionally, if there's anything else I can do for you, please feel free to reply. Smiley Wink

Marco G. | Community Moderator, Fitbit

Did you find my post helpful? Vote for it or mark it as a Solution! Robot wink

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‎06-19-2019 05:21

In response to MarcoGFitbit

‎06-19-2019 05:21

Hi @MarcoGFitbit I'm also having the same problem as I try and setup the ace2 I bought for my kids. 

 

Phone: iPhone 6

iOS version:: 12.3.1

Fitbit version: 2.95

 

I've tried everything you noted including and not limited to the following: 

Turn on automatic date

Force close Fitbit app

Turn off Bluetooth

Try and log in again (no luck)

Uninstall and reinstall app

 

I've lost a solid 4 hours of my life on this. Called customer service last night and they reassured me that after an iOS update, it would likely resolve itself. I did this overnight and obviously it is still not working. 

 

All the above steps were performed both before and after iOS update. 

 

No issues logging in from a Pixel 3a XL, an iPad mini (via outdated iOS app) and web portal. Only issue with the iPhone 6 version of the app.

 

Help!

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