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Unable to log in using Facebook.

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‎01-03-2019 05:29 - last edited on ‎01-05-2019 10:10 by Moderator Alum

‎01-03-2019 05:29 - last edited on ‎01-05-2019 10:10 by Moderator Alum

Hi

The option to log in to the iOS app via Facebook, has disappeared from the app.  Due to this, I cannot sync my device.  This is a hugely frustrating issue.  When will it be resolved?

Thanks,

- O.

 

Moderator Edit: Clarified Subject.

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‎01-05-2019 10:13

‎01-05-2019 10:13

Hello @ovaisooz, have a warm welcome to the Fitbit Community, it's great to have you on board. Smiley Happy

 

I appreciate your participation in the Forums and for sharing your experience with us. At this moment I would like to suggest you to try to log in using your Facebook credentials (email + password) in the Fitbit app. If you receive a message that the password is incorrect, restart it and try to sign in with the same email linked to your Facebook account and the new password. 

 

I hope this can be helpful, give it a try and let us know the outcome. 

Marco G. | Community Moderator, Fitbit

Did you find my post helpful? Vote for it or mark it as a Solution! Robot wink

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