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Unable to log in via Facebook since Fitbit Update

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‎08-14-2017 09:55

‎08-14-2017 09:55

The most recent Fitbit update on iOS (update was made available approximately 8/10/2017 - 8/14/2017) logged me out of the Fitbit application, and now will not allow me to log back in via Facebook as I had set up previously.  I can still log in on my PC via Facebook, but not on the iPhone app.  This was working fine earlier in the day on 8/13, prior to me installing the Fitbit update.  Has anyone else experienced this and know how to fix?  I tried simply entering in my Facebook email and Facebook password and it did not work.

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‎08-15-2017 06:40

‎08-15-2017 06:40

Hello @FLShelt, I hope you're having a great day, it's nice to see you around. Smiley Happy

 

In this particular case I would like to suggest you to go to your personal settings on your online Dashboard, then under your name and email address click on Reset Password. After resetting it, log in to the Fitbit app with the email showing in your personal settings and your new password. 

 

Thanks for your patience and understanding, give it a try and let me know the outcome! Smiley Wink

Marco G. | Community Moderator, Fitbit

Did you find my post helpful? Vote for it or mark it as a Solution! Robot wink

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