help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Unable to log in with new phone

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎04-09-2018 04:02 - last edited on ‎04-10-2018 12:41 by Moderator Alum

‎04-09-2018 04:02 - last edited on ‎04-10-2018 12:41 by Moderator Alum

so ive got a new phone and have got the app (iphone) went to log in, but it wont recognise my email or new password when ive reset it... when i logged in on my old phone it let me do it thru facebook, but it wont give me the option to do so, any suggestions PLEASE?? 🙂

 

Moderator edit: Updated subject for clarity 

Best Answer
0 Votes
1 REPLY 1

‎04-10-2018 13:02

‎04-10-2018 13:02

It's great to see new users around @Arnie62! 

 

Thanks for sharing your inquiry, let me help you out. I recommend using the email address that you have linked with Facebook and click on forget password if you don't remember it. You can also try accessing using a computer and resetting your password from there. 

 

Let me know how it goes! 

Magin | Community Moderator, Fitbit

If you find something helpful, give it a vote and don't forget to mark it as an Accepted Solution!

Best Answer