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Unable to login and reset password

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‎02-25-2020 22:47 - last edited on ‎02-26-2020 16:24 by Fitbit Moderator

‎02-25-2020 22:47 - last edited on ‎02-26-2020 16:24 by Fitbit Moderator

I misplaced my Fitbit for the last six months. Finally found it and charged it. Updated my app and now I can’t log in. I can’t reset my password. Do I have to start a new account?

 

Moderator edit: Subject for clarity 

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Accepted Solutions

‎02-26-2020 16:31

In response to LZeeW

‎02-26-2020 16:31

Hi @Slverlocke, welcome to the Community Forums! Thanks for your post.

 

I appreciate all the details that were shared in your post, I'm happy to know that you found your Fitbit. Just as @LZeeW suggested, it's not necessary to create a new account nor recommended. To move forward with this and prior to contact our Customer Support team, if you don't receive the password reset email, it's possible that you entered your email address incorrectly or the email went to your Spam or Junk folder. Try completing this step again, check all your email folders and let me know if you're still unable to login.

 

Keep me posted and let me know if you have any additional questions.

View best answer in original post

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2 REPLIES 2

‎02-26-2020 13:12

‎02-26-2020 13:12

@Slverlocke   DO NOT set up a new account.  Your previous data cannot be merged with a new account.  I suggest you contact Support if you can't reset your password. 

Laurie | Maryland
Sense 2, Luxe, Aria 2 | iOS | Mac OS

Take a look at the Fitbit help site for further assistance and information.

Best Answer

‎02-26-2020 16:31

In response to LZeeW

‎02-26-2020 16:31

Hi @Slverlocke, welcome to the Community Forums! Thanks for your post.

 

I appreciate all the details that were shared in your post, I'm happy to know that you found your Fitbit. Just as @LZeeW suggested, it's not necessary to create a new account nor recommended. To move forward with this and prior to contact our Customer Support team, if you don't receive the password reset email, it's possible that you entered your email address incorrectly or the email went to your Spam or Junk folder. Try completing this step again, check all your email folders and let me know if you're still unable to login.

 

Keep me posted and let me know if you have any additional questions.

Best Answer