Unable to login on IOS app - Networkbitkit.HTTPError error 1

[julianevarjao]

Two days already without my fitbit app work! Unable to login on IOS app - Networkbitkit.HTTPError error 1 

[MarcoGFitbit]

Hello @julianevarjao, thanks for joining the Fitbit Community, have a warm welcome to the Fitbit family! 

Thanks for bringing this to my attention. At this moment I would like to ask you to update the Fitbit app if you haven't already. Then, go to your phone's Settings and turn off WiFi from here; after that, try to log in to the app using your cellular data. If you're able to log in, turn on WiFi again. If you're not able to log in, please reply to me so I can check this further.

I hope this can be helpful, give it a try and keep me posted in case you need anything else. 

[LEC1972]

I had the same problem - had to delete and reload app to get it to work, but now all sorted...  Thanks.

[MarcoGFitbit]

Hello @LEC1972, I hope you're doing well, thanks for taking the time to join the conversation and let me know your issue has now been resolved by uninstalling and reinstalling the app, I'm very glad. 

In case you have some spare time, I would like to invite you to visit our Discussions board where you will find great tips and encouragement from other members and if there's anything else I can do for you, please keep me posted!

[julianevarjao]

Its working again idk really know why, thanks for the awnser

[MarcoGFitbit]

Hello @julianevarjao, I appreciate you have come back and let me know your issue has now been resolved, I'm very glad. 

If you come across this issue again or if there's anything else I can do for you, please feel free to reply, I'll be happy to help! 

[LEC1972]

Hi, me again.

Problems with my Fitbit charge 2 syncing continue.

Yesterday and the day before my watch wouldn't fully sync with my phone.  Steps and distance seemed ok, but sleep and heart rate would not.

Then yesterday I was logged out and couldn't log back in again - getting the same error message as other users.

Eventually I deleted and reinstalled my app (iOS) and everything was fine.

Today I'm getting the same sync issues.  Sync bar gets half way across, steps, distance and cals updating but sleep, exercise monitor and heart rate history not updated.

What should I now do?

Louise

[LEC1972]

And now can’t log on at all, despite AGAIN deleting and reinstalling app.

what is wrong with this?  Help to resolve needed please..

louise

[ArAIROntUXEcUla]

You have to complain about it on the message boards, and the appropriate info gets sent to the code monkies to fix the hamster wheel.  Generally speaking of course.

[MarcoGFitbit]

Hello @LEC1972, I hope you're doing well, thanks for taking the time to reply. It's nice to see you around too @ArAIROntUXEcUla, thanks for joining the conversation. 

@LEC1972, I appreciate you have let me know the troubleshooting steps you have tried so far. If you're still not able to log in to your account and you're still getting the same error message please turn off WiFi on your phone through the phone Settings and not through the Control Center. Now, about the issue you're experiencing with your Charge 2, if the tracker is syncing steps and calories burned that means all the information is getting synced as well. It's possible that the app is not showing it correctly but to verify this I would like to ask you to go to your online Dashboard and check your heart rate history in the Dashboard, sleep history and activity history, if all the information is correct, please force-quit the app by double tapping the home button on your phone and swiping up the app, then open the app again and tap on each individual tile to check if the data corrected itself. 

In the case the information is not showing in the online Dashboard, my best recommendation would be to set up your tracker as a new device to reset the connection between the tracker and your phone. Don't worry, none of the information already stored in your account will be deleted. 

To set up your tracker as a new device:

1. Go to the Bluetooth settings on your phone and check if your tracker is on the list of paired devices. If it is, tap on it and select Forget this Device.
2. Open the Fitbit app and tap on the Account symbol at the top right corner of the screen, then tap on "Set up a New Device"
3. Choose your tracker and follow the onscreen instructions to continue
4. When the app asks you to replace your current tracker, please replace it and continue with the process.
5. When a pop-up appears asking you to Pair your tracker to your device, tap on Pair and continue.

I hope this can be helpful, give it a try and keep me posted in case you need anything else. 

[LEC1972]

Thanks.

Heart rate history isn't captured so will try to reset watch.

Not impressed that this is necessary tho 😒

But thanks for the help - which is appreciated.

Louise

Sent from my iPhone

[MarcoGFitbit]

Hello @LEC1972, I hope you're doing well, thanks for taking the time to reply. 

If after restarting your tracker it still not recording your heart rate history, please feel free to reply, I'll be happy to continue assisting you. 

Happy stepping! 

[ArAIROntUXEcUla]

They've started blockign IP addresses now, and their webpage will show you that you've been blocked.  I'm guessing that was the actual problem behind most of these problems, but I dind't have any way to know that for sure.

These problems stem from them trying to integrate their technology with Cloudflare, and it's failing spectacularly.