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Unable to pair Alta with iPhone X.

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‎09-19-2018 10:32 - last edited on ‎09-20-2018 04:29 by Moderator Alum

‎09-19-2018 10:32 - last edited on ‎09-20-2018 04:29 by Moderator Alum

Brand new Fitbit Alta will not connect with my iPhone X.  I have gone through every troubleshooting suggestions on here and still will not connect ?

 

Moderator Edit: Clarified Subject + Format.

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‎09-20-2018 04:31

‎09-20-2018 04:31

Hello @Jess1288, thanks for joining the Fitbit Community, it's great to have you on board. Smiley Happy

 

I appreciate your participation in the Forums and for letting us know you've already tried the troubleshooting steps you found in this board. At this moment I would like to ask you for a list of the these troubleshooting steps so I can determine what we should do next. Also, it will be very helpful for me to know in which part of the setup process the Alta gets stuck. 

 

Thanks for your patience and understanding, I'll be waiting to hear from you. 

Marco G. | Community Moderator, Fitbit

Did you find my post helpful? Vote for it or mark it as a Solution! Robot wink

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