Unable to pair Alta.

[CaitlynB]

Recently my Alta would not sync to my computer or to my iPhone and I read that it is most likely because I needed to update it. However, it said there was an error every time I tried to update it so I tried unpairing my device so I could add it again. Now I cannot pair my Alta and when I type in the four number code it stays on that screen. I have tried everything (restarting my Alta, doing it on a computer, updating my phone, rendownlading the app). What else can i do?

Moderator Edit: Clarified Subject.

[MarcoGFitbit · Accepted solution]

Hello @CaitlynB, have a warm welcome to the Fitbit Community, it's great to have you on board. 

Thanks for letting me know the steps you have tried so far in order to resolve your issue. At this moment I would like to suggest the following:

1. Restart your tracker once again, only this time leave it plugged in and charging.
2. Restart your phone.
3. Reset Bluetooth on your phone through the Settings and not through the Control Center.
4. Make sure there are no other Bluetooth devices around that might interfere with the setup process.
5. Make sure you have a strong WiFi signal. 

Then, try to set up your tracker as a new device once again. Please try to set it up at least a couple of times:

1. Go to the Bluetooth settings on your phone and check if your tracker is on the list of paired devices. If it is, tap on it and select Forget this Device.
2. Open the Fitbit app and tap on the Account symbol at the top right corner of the screen, then tap on "Set up a New Device"
3. Choose your tracker and follow the onscreen instructions to continue

I hope this can be helpful, give it a try and keep me posted in case you need anything else.