Unable to pair Charge 2 on iPhone 7

[nanotube]

I bought a Charge 2 last November and it was successfully linked to my IPhone 7. Later, I found some cosmetic defect and was told to return the tracker and got the replacement (just the tracker). Unfortunately, the replaced Charge 2 did not show up on my Iphone's Bluetooth list and therefore I was unable to set up the device. Called the Tech Support and went through all possible tricks and was unable to solve the problem. I was told to return the device (tracker only) and last Friday I got the new replacement (just the tracker). It still did not work. Called tech support again and tried different tricks again, did not work. I also tried on different phones at home, in different locations, On/Off the Bluetooth/IPhone/Charge, uninstall/install the APP, etc. the device was just undiscoverable. Any one can provide some help? It is frustrating.    

Moderator Edit: Clarified Subject.

[SunsetRunner]

Hi @nanotube. I have two suggestions. If these are repeats of what you have already done in your thorough troubleshooting, I’m sorry. But I figured it might be worth a try. 

• Restart the Charge 2. Do it 2 or three times, making sure you see the Fitbit icon, then the version number each time. Instruction are here.
• Open Settings —> Bluetooth in the app on your iPhone. Make sure there is not a Charge 2 listed. If one is listed, Forget it.

Hope this helps. 

[MarcoGFitbit]

Hello @nanotube, have a warm welcome to the Fitbit Communjity, it's great to have you on board. It's nice to see you too @SunsetRunner, thanks for all your help. 

@nanotube, I appreciate your participation in the Forums and for sharing your experience with us. I would also like to thank you for letting us know you've already contacted our Support Team and have tried to troubleshoot this issue with them. Please note that your Charge 2 will not pair nor sync through the Bluetooth Settings in your phone. If the tracker is not showing up as a device to be connected, that doesn't mean the device will not pair, simply use the Fitbit app to do it. 

With that said, I would like to suggest you the following:

1. Turn off Bluetooth on your phone; wait 10 seconds, and then turn it back on.
2. Make sure you have a strong WiFi signal and that there are no other Bluetooth devices around that might interfere with the setup process.
3. Restart your Charge 2, then leave it plugged in and charging.
4. If you can't set up after a restart, reboot your phone or tablet and try to set up again.
5. If you can't set up after the reboot, remove all other Fitbit devices from your account and from the list of connected Bluetooth devices on your phone or tablet and try to set up the Charge 2 one more time. 

I hope this can be helpful, if there's anything else we can do for you, please feel free to reply. 

[nanotube]

Thanks for the suggestion. I tried and it did not work.

[nanotube]

Hi, I tried exactly as you suggested and it won't work.

[JB2019]

I am having the same experience. Right down to this being my replacement because of the screen cracking on my other. I have had this replacement for a couple weeks, have been on the phone a few times with customer support, did all the “tricks” and still not working. I am so disappointed. I loved my Fitbit and really want it to work. 

Have you found a solution @nanotube?

[nanotube]

@JB2019. Not yet. I even tried to "forgot" all blue tooth devices one my phone, and turned off all other tablets and computers around and still couldn't set up the Charge 2. I tried at home and in my office, none worked. I had no clue why the replacement will not work.  

[JB2019]

Ugh! Same here. I wish they would get this fixed. How long has it been for you?

[nanotube]

@JB2019Got the original one Oct 17 last year. The first replacement came on November 17 last year. Returned and got the second replacement Jan 4.  I think the device should be designed in a way that once you turn on, it will work, then you can try to connect to a phone or tablet. Now, I hold that piece of "" and cannot do anything. Really frustrated.  

[MarcoGFitbit]

Hello @JB2019, thanks for joining the conversation, it's great to have you on board the Fitbit Community. It's nice to see you too @nanotube, thanks for taking the time to reply. 

I appreciate you have come back and let us know you've already tried the troubleshooting steps listed earlier. At this moment, I’ve reached the limits of what I can do for you here on the public community forums and as you have already have a case created with our Support Team, my best recommendation is to reply to them and let them know about this situation. They will be able to provide you more options from now on. 

Thanks for your patience and understanding, have a great day. 

[nanotube]

Received the third replacement and it worked now. So clearly some trackers from replacement had defect. 

[MarcoGFitbit]

Hello @nanotube, I hope you're doing well, thanks for coming back and let us know your replacement device is now working as it should, I'm very glad 

In case you have some spare time, I would like to invite you to visit our Discussions board where you will find great tips and encouragement from other members and if there's anything else I can do for you, please keep me posted!