Unable to pair Charge 2 with iPhone XR

[NancyTersigni]

My Charge 2 worked fine with iOS 12 on my old iPhone 6s.  However, yesterday I upgraded to the new iPhone XR and it wouldn't sync.  I tried all the suggestions (turning off Bluetooth and then back on again, etc.) and then finally resorted to that last suggestion which was to reboot my Charge 2.  Low and behold, it worked.  However, this morning, I have the same issue.  It just shows that it's "looking" for my device and that it is not connected.  I tried all the same steps again and nothing.  When I get home from work I will reboot it again when I have my Fitbit charger handy.... but how can I get it to stay paired/connected??  Any suggestions?  Thanks!

UPDATE:

Interesting.... I just checked it again now it seems to be connected and syncing fine...  I didn't do anything differently.  Mystery solved.... for now anyway! 

Moderator Edit: Clarified Subject.

[JDotson]

No step 5 appeared on my screen. I have removed and reinstalled the app numerous times.  I have spent hours on the phone with support. This is now the third Charge 2 I have been issued, and it still will not pair with my iPhone.

None would pair with my iPad. The app has been removed from the iPad. The Charge 2 will not pair with the phone.   Truly disappointing and waste of time.  

[MarcoGFitbit]

Hello @fp2019, thanks for joining the conversation, it's great to have you on board the Fitbit Community. It's nice to see you around @JDotson, I hope you're doing well.  

@fp2019, I appreciate your participation in the Forums and for sharing your experience with us. At this moment, I would like to gather some information from you so we can check this further:

• OS version running on your phone
• App version currently installed on your phone (go to Account > Help to get it)
• Exact list of troubleshooting steps you've tried so far. 

@JDotson, I appreciate you have let us know you've already tried to troubleshoot this issue with our Support Team. At this moment, my best recommendation is to reply to them and let them know you're still experiencing this situation, they will be able to provide you more options. 

Thanks for your patience and understanding, I hope you have a great day. 

[Trouble]

I have tried all the troubleshooting with my iPhone XR to my Fitbit charger 2 and nothing is working. I’m at a loss at what to do next

[MarcoGFitbit]

Hello @Trouble, thanks for joining the Fitbit Community, it's great to have you on board. 

I appreciate you have taken the time to report this to us. Would it be possible for you to let me know exactly which troubleshooting steps have you tried so far? Additionally, are you getting an error message? In which step does your tracker get stuck during the setup process? This information will be very helpful for us to check this further and determine what we should do next. 

Thanks for your patience and understanding, we'll be waiting to hear from you. 

[JDotson]

 I appreciate that you responded.   But the fact that I now have three replacement Charge 2 pebbles tells me that three times we went as far as we could together through the standard trouble-shooting script with no solution.

I have deleted and redownloaded the app so many times under supervision, and on my own, I believe I could be a consultant, and have replacement pebbles to send.  

The original Charge 2 worked fine until the screen went blank.  It was replaced under warrantee, and I now know the trouble-shooting steps.  

After I go to the set up page, and agree to the install, the Fitbit just scrolls and the phone keeps 

searching until one or the other shuts off.   I have done all the prompts, (offered on the screen, and

by the  technitions) and never get to the stage where the four-digit code is supposed to appear.

I have tried pairing the thing in and out of the charging device, removed other related apps,. reset the phone, etc. 

Would you like a spare pebble?  

[Trouble]

Thank you for your response. I tried again to pair my Fitbit to my iPhone and it worked.

Sent from my iPhone

[CE1969]

I’ve just up graded my iPhone 6s to the xr. But my Fitbit charge 2 and my phone don’t seem to be syncing any advice ?

[Trouble]

Tried all the steps and finally my iPhone XR synced with my Fitbit. Thank you

[Cuddles4610]

I am having same problem. Tried removing and reinstalling everything - switching things on and off but it cannot find my device to pair Fitbit charge 2 with iphone 10 XR

[MarcoGFitbit]

Hello @Cuddles4610 thanks for joining the conversation, have a warm welcome to the Fitbit Community. 

First of all, I would like to apologize for the delay in the response. I appreciate your participation in the Forums and for sharing your experience with us. I know you've already tried to troubleshoot this issue, but would it be possible for you to let us know exactly which troubleshooting steps have you tried already? This will be very helpful for us to check this further. 

Thanks for your patience and understanding, we'll be waiting to hear from you. 

[Cuddles4610]

Having removed device from phone - Setting up app again - no luck - I found the comment on rebooting. After following the steps for rebooting my Fitbit next to the phone it took 3 attempts but all seems to be working again now. Hoping it stays that way.

Sent from my iPhone

[MarcoGFitbit]

Hello @Cuddles4610, I hope you're doing well, thanks for taking the time to reply and let us know your issue has now been resolved, I'm very glad. 

In case you have some spare time, I would like to invite you to visit our Discussions board where you will find great tips and encouragement from other members and if there's anything else I can do for you, please keep me posted!

[Mmsog]

I found if you go to account and then your fit bit and set to all day synch it works fine. You don’t have to reinstall anything. I too upgraded from 6s to xr.

[Cuddles4610]

Mine is set to all day sinc but it doesn’t sinc unless I go into app and wait quite a while.

Sent from my iPhone

[MarcoGFitbit]

Hello @Mmsog thanks for joining the conversation, it's great to have you on board! It's nice to see you too @Cuddles4610, thanks for taking the time to reply. 

@Mmsog I appreciate you have joined us and let us know All-day Sync is working great for you, I'm very glad. 

@Cuddles4610 If you're having trouble with All-day Sync, please go to the Bluetooth settings on your phone and check if your tracker is on the list of paired devices. If it is, tap on it and select Forget this Device. Then open the Fitbit app and enable All-day Sync again. When a pop-up appears asking you to Pair your tracker to your device, tap on Pair and continue.

Give these steps a try and let us know in case you need anything else. 

[Cuddles4610]

Have followed steps - still doesn’t sync unless I remember to click on to app. Was happening with my old 6s too and I asked Fitbit about that. Was told to delete and download again. Did and that didn’t work either.

Sent from my iPhone

[Trackerissue]

I’ve not been able to pair the Charge 2 tracker to my iPhone XR. It was working perfectly with my iPhone 6S until yesterday when I changed to iPhone XR. Tried the below steps but still can’t get it fixed. 

1. Reboot Fitbit 

2. Deleted and reinstalled the Fitbit app on iPhone. 

3. Reboot phone

4. Launch Fitbit app, went to “set up a device”, chose charge 2 and it will be stuck at searching for device to pair with. 

Totally helpless and at a loss. 

Has anyone experienced this before?

[Cuddles4610]

I have. Rebooted mine and still didn’t work properly. Found I can get it to sync now but have to leave the app running in the background all the time.

Sent from my iPhone

[Lorrainepm]

Can’t pair my Alta and iPhone XR.  Followed all steps - Fitbit app says everything is synced and paired - Bluetooth lists Alta as connected.  No texts or calls come on Fitbit