Unable to pair Ionic to iPhone7

[ionic.yash]

I am not able to pair my ionic with iphone7. I tried restarting my phone's Bluetooth, my watch but didn't work so tried factory resetting the watch even that didn't work. what should i do now.?

Moderator Edit: Clarified Subject.

[ACG]

This is a common problem when we get new phones. 

It can't sync to 2 phones. 

What you basically wanna do is make sure it’s up to sync with your old device, then disconnect it from the app. Delete the app on old devices and go to Bluetooth settings on your old devices and make sure it’s forgotten your Fitbit.
Then on your iPhone 7 if you’ve already installed your Fitbit app delete and reinstall it, and continue the process of connecting with your new device. The blue tooth sync should work.

[MarcoGFitbit · Accepted solution]

Hello @ionic.yash, have a warm welcome to the Fitbit Community, it's great to have you on board. It's nice to see you around too, thanks for your advice! 

@ionic.yash, in case after following @ACG's tips your Ionic is still unable to pair with your iPhone, please check the following:

• Restart your Ionic once again by pressing and holding the Back and Select buttons (left and bottom right) until you see the Fitbit logo on the screen, then plug in your Ionic and check that it's charging.
• Restart your phone.
• Make sure you have a strong WiFi signal.
• Make sure there are no other Bluetooth devices around that might interfere with the setup process.

Then, follow these steps in order to set up your tracker as a new device:

1. Go to the Bluetooth settings on your phone and check if your tracker is on the list of paired devices. If it is, tap on it and select Forget this Device.
2. Open the Fitbit app and tap on the Account symbol at the top right corner of the screen, then tap on "Set up a New Device"
3. Choose your tracker and follow the onscreen instructions to continue

I hope this can be helpful, give it a try and keep me posted in case you need anything else. 

[Glojorol]

Thank you, it worked.

[MarcoGFitbit]

Hello @Glojorol, have a warm welcome to the Fitbit Community. 

I appreciate you have joined the conversation and have let me know the instructions on my previous post were helpful for you, I'm very glad. 

In case you have some spare time, I would like to invite you to visit our Discussions board where you will find great tips and encouragement from other members and if there's anything else I can do for you, please keep me posted!