Unable to pair Versa.

[Sarahjowalsh21]

Fitbit versa only got a week ago can’t connect to my iPhone

Moderator Edit: Clarified Subject.

[MarcoGFitbit]

Hello @Sarahjowalsh21, have a warm welcome to the Fitbit Community, it's great to have you on board. 

Thanks for bringing this to my attention. If your Versa is still having trouble setting up, please try the following:

1. Turn off Bluetooth on your phone; wait 10 seconds, and then turn it back on.
2. Make sure you have a strong WiFi signal and that there are no other Bluetooth devices around that might interfere with the setup process.
3. Restart your Versa by pressing and holding the Back and Select buttons (left and bottom right) until you see the Fitbit logo on the screen, then try to set up again.
4. If you can't set up after a restart, reboot your phone or tablet and try to set up again.
5. If you can't set up after the reboot, remove all other Fitbit devices from your account and from the list of connected Bluetooth devices on your phone or tablet and try to set up the Versa one more time. 

I hope this can be helpful, give it a try and keep me posted in case you need anything else. 

[Sarahjowalsh21]

Thank you for your help but I have done the following and I can’t get it to set I have tried everything on that list?

[MarcoGFitbit]

Hello @Sarahjowalsh21, I hope you're doing well, thanks for taking the time to reply. 

I appreciate your patience and working through these troubleshooting steps. I’ve reached the limits of what I can do for you here on the public community forums, so I've contacted our Support team on your behalf to look into this issue further and provide you with some options. Please keep an eye on your email inbox for further instructions.

In case you need anything else, please feel free to reply as well. Happy stepping.