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Unable to pair a new device.

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‎11-28-2017 10:27 - last edited on ‎11-29-2017 06:55 by Moderator Alum

‎11-28-2017 10:27 - last edited on ‎11-29-2017 06:55 by Moderator Alum

My Fitbit app is not allowing me to add a device. Will not give me any account options, nothing and I don’t want to create another account. 

 

Moderator Edit: Clarified Subject.

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2 REPLIES 2

‎11-29-2017 03:57

‎11-29-2017 03:57

Hi @SallySal28

Did you un pair it from your other device first. 

 

Check out out this video :

 

https://community.fitbit.com/t5/Charge/Get-help-for-your-Fitbit-Charge/m-p/503556#U503556

Community Council Member

ALAN | VAN,B.C. Canada Community Council Member

Versa, Charge, Charge HR, Ionic, Ace, Aria 2 scale, Flyer headphones - iOS

Click here Fitbit help for more solutions


>Contact
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‎11-29-2017 06:57

In response to ACG

‎11-29-2017 06:57

Hello @SallySal28, thanks for joining the Fitbit Community, it's great to have you on board. It's nice to see you too @ACG, thanks for your helpful advice.

 

@SallySal28, if you're not able to see the Account button on the top right corner of the screen, don't worry, we're having a little inconvenience with the app but the button is there, only currently invisible. Tap on that area and you will be redirected to your Account settings. 

 

I hope this can be helpful, give it a try and keep me posted in case you need anything else. Smiley Wink

Marco G. | Community Moderator, Fitbit

Did you find my post helpful? Vote for it or mark it as a Solution! Robot wink

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