help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Charge 2 not syncing with iPhone.

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎11-29-2017 00:30 - last edited on ‎11-29-2017 08:27 by Moderator Alum

‎11-29-2017 00:30 - last edited on ‎11-29-2017 08:27 by Moderator Alum

My charge 2 keeps saying not syncing as phone not connected to Bluetooth but it is. I have to turn off Bluetooth and turn it back on to make it work?! 

 

Moderator Edit: Clarified Subject.

Best Answer
0 Votes
2 REPLIES 2

‎11-29-2017 04:05

‎11-29-2017 04:05

@Laura1982

Try these tips:

http://help.fitbit.com/articles/en_US/Help_article/1866

Community Council Member

ALAN | VAN,B.C. Canada Community Council Member

Versa, Charge, Charge HR, Ionic, Ace, Aria 2 scale, Flyer headphones - iOS

Click here Fitbit help for more solutions


>Contact
Best Answer
0 Votes

‎11-29-2017 08:30

In response to ACG

‎11-29-2017 08:30

Hello @Laura1982, thanks for joining the Fitbit Community, it's great to see new faces around. It's always nice to see you @ACG, thanks for your help. Smiley Happy

 

@Laura1982, at this moment I would like to suggest you that while you're on the app, swipe up on your phone to display the Control Center, turn off Bluetooth through here and turn it back on. Then swipe down to close it, return to the Fitbit app and swipe down on the screen until the banner telling you Bluetooth is off disappears. Then your tracker will start syncing. 

 

I hope this can be helpful, give it a try and keep me posted in case you need anything else. 

Marco G. | Community Moderator, Fitbit

Did you find my post helpful? Vote for it or mark it as a Solution! Robot wink

Best Answer
0 Votes