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Charge 2 not syncing with iPhone.

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‎11-29-2017 00:30 - last edited on ‎11-29-2017 08:27 by Moderator Alum

‎11-29-2017 00:30 - last edited on ‎11-29-2017 08:27 by Moderator Alum

My charge 2 keeps saying not syncing as phone not connected to Bluetooth but it is. I have to turn off Bluetooth and turn it back on to make it work?! 

 

Moderator Edit: Clarified Subject.

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2 REPLIES 2

‎11-29-2017 04:05

‎11-29-2017 04:05

@Laura1982

Try these tips:

http://help.fitbit.com/articles/en_US/Help_article/1866

Community Council Member

ALAN | VAN,B.C. Canada Community Council Member

Versa, Charge, Charge HR, Ionic, Ace, Aria 2 scale, Flyer headphones - iOS

Click here Fitbit help for more solutions


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‎11-29-2017 08:30

In response to ACG

‎11-29-2017 08:30

Hello @Laura1982, thanks for joining the Fitbit Community, it's great to see new faces around. It's always nice to see you @ACG, thanks for your help. Smiley Happy

 

@Laura1982, at this moment I would like to suggest you that while you're on the app, swipe up on your phone to display the Control Center, turn off Bluetooth through here and turn it back on. Then swipe down to close it, return to the Fitbit app and swipe down on the screen until the banner telling you Bluetooth is off disappears. Then your tracker will start syncing. 

 

I hope this can be helpful, give it a try and keep me posted in case you need anything else. 

Marco G. | Community Moderator, Fitbit

Did you find my post helpful? Vote for it or mark it as a Solution! Robot wink

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