Unable to pair back Charge 2.

[CathyTown]

My charge 2 is not syncing to my iPhone. I feel like I have tried everything. I deleted my device to see if that would help, now I’m trying to add new device and it can’t find it. How can I get the two to sync again?

Moderator Edit: Clarified Subject.

[MarcoGFitbit]

Hello @CathyTown thanks for joining the Fitbit Community, it's great to have you on board. 

I appreciate your participation in the Forums and for sharing your experience with us. If your Charge 2 is still having trouble setting up, please try the following steps in order:

1. Turn off Bluetooth on your phone; wait 10 seconds, and then turn it back on.
2. Make sure you have a strong WiFi signal and that there are no other Bluetooth devices around that might interfere with the setup process.
3. Restart your Charge 2, then leave it plugged in and charging.
4. If you can't set up after a restart, reboot your phone or tablet and try to set up again.
5. If you can't set up after the reboot, remove all other Fitbit devices from your account and from the list of connected Bluetooth devices on your phone or tablet and try to set up the device one more time. 

Thanks for your patience and understanding, give this a try and let us know the outcome. 

[CathyTown]

I have tired all of the steps above. Still not pairing. Getting frustrated.

Sent from my iPhone

[MarcoGFitbit]

Hello @CathyTown I hope you're doing well, thanks for taking the time to reply. 

Thanks again for your patience and working through these troubleshooting steps. I’ve reached the limits of what I can do for you here on the public community forums, so I've contacted our Support team on your behalf to look into this issue further and provide you with some options. Please keep an eye on your email inbox for further instructions.

In case you need anything else, please feel free to reply as well. Happy stepping.