Unable to pair back Fitbit One to account.

[JoMarie28]

I see a few other people having issues with the One. Did anyone else recently update their phone? 

Moderator Edit: Clarified Subject.

[MarcoGFitbit]

Hello @JoMarie28, I hope you're doing well, it's nice to see you around the Fitbit Community! 

I appreciate you have brought this to my attention. Tell me, have you restarted your Fitbit One already? If not, please do following these steps:

1. Plug your charging cable into your computer.
2. Plug your Fitbit One tracker into the charging cable, making sure that the gold contacts on your tracker align with the gold contacts in the inside of the charger.
3. Hold down your tracker's button for 10-12 seconds.
4. Remove your tracker from the charging cable and press its button until the screen turns on.

After that, try to set it up back to your account. However, if you're still having trouble setting back the Fitbit One, please follow these steps:

1. Turn off Bluetooth on your phone; wait 10 seconds, and then turn it back on.
2. Make sure you have a strong WiFi signal and that there are no other Bluetooth devices around that might interfere with the setup process.
3. Restart your Fitbit One once again, then leave it plugged in and charging
4. If you can't set up after a restart, reboot your phone or tablet and try to set up again.
5. If you can't set up after the reboot, remove all other Fitbit devices from your account and from the list of connected Bluetooth devices on your phone or tablet and try to set up the tracker one more time. 

I hope this can be helpful, if there's anything else I can do for you, please feel free to reply. 

[JoMarie28]

Yes, I have done all of those steps multiple times. Have you seen the number of people with same issue? It sounds like a software update. Please look into this fully and not my issue in isolation.
Please advise,
Thank you,
JoAnn

Sent from my iPhone

[MarcoGFitbit]

Hello @JoMarie28, I hope you're doing well, thanks for taking the time to reply. 

I appreciate you have already tried the troubleshooting steps I've provided earlier. I noticed you created a case with our Support Team and they have already worked with you and provided a resolution. In case you need further assistance, feel free to reach them again or let me know about any other issue you might experience in the future.

I hope you have a great day, happy stepping! 

[Polly123]

I can't get my steps that show on Fitbit One to transfer to my iPhone screen. Can't update/sync - just shows "looking" when I try to sync. Any advice?

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@JoMarie28 wrote:

I see a few other people having issues with the One. Did anyone else recently update their phone? 

Moderator Edit: Clarified Subject.

---

[MarcoGFitbit]

Hello @Polly123, thanks for joining the conversation, it's a pleasure for me to welcome you to the Fitbit Community! 

Thanks for your participation in the forums and for reporting this to me. If you have already restarted your Fitbit One following the instructions in my previous post and restarted your phone as well, I would like to suggest you to check the following:

• Make sure the latest version of the Fitbit app is installed on your phone.
• The software on your mobile device is up to date. To check, tap Settings > General > Software Update.
• Make sure there are no other Bluetooth devices around as they might interfere with the syncing process
• Check that your Fitbit device's battery isn't critically low.

If your device still won't sync, try these steps:

1. Force quit the Fitbit app. 
2. Go to Settings > Bluetooth and turn Bluetooth off and back on.
3. Open the Fitbit app.
4. If your Fitbit device didn't sync, restart your phone again.
5. Open the Fitbit app.
6. If your Fitbit device didn't sync, restart it one more time.
7. If your Fitbit device won't sync after the restart, log in to your Fitbit account on a different phone, tablet, or computer and try to sync.
8. If your Fitbit device still doesn’t sync, remove all other Fitbit devices from your account and from the list of connected Bluetooth devices on your mobile device and try to sync.

I hope this can be helpful, give it a try and keep me posted in case you need anything else.