Unable to pair device after removing it from the account.

[Blissinabyss]

I’ve tried all of the help steps in the many posts.  But after a day of not syncing to my iPhone, I removed the device.  I now am unable to add it back.  The phone no longer can find it.  I’ve even removed all of my other blue tooth devices.  I’ve rebooted my phone/Fitbit and uninstalled and reinstalled app.  I can’t find anything else .... please help 

Moderator Edit: Clarified Subject.

[MarcoGFitbit]

Hello @Blissinabyss, I hope you're doing well, it's nice to see you around the Fitbit Community. 

I appreciate you have brought this to my attention and for letting me know you have already tried some troubleshooting steps in hopes to resolve this issue. At this moment I would like to ask you to try the following steps in order:

1. Turn off Bluetooth on your phone; wait 10 seconds, and then turn it back on.
2. Make sure you have a strong WiFi signal and that there are no other Bluetooth devices around that might interfere with the setup process.
3. Restart your Fitbit device once again.
4. If you can't set up after a restart, reboot your phone or tablet and try to set up again.
5. If you can't set up after the reboot, remove all other Fitbit devices from your account and from the list of connected Bluetooth devices on your phone or tablet and try to set up the tracker one more time. 

I hope this can be helpful, give it a couple tries and let me know the outcome!

[Belisarius]

I have the same problem, and the suggested solutions were to no avail (done numerous times). I also did a factory reset, w/o any benefit. I’d like to get this fixed, but regardless have ordered a Fenix.

Perhaps it will be better when I get back home with better wifi, but what’s the point of a tracker if it’s useless on the road?

[Blissinabyss]

Tried all of the above, and still unable to re-add the device.  Now the time is wrong on the Fitbit and it no longer holds the charge.  Charged it until full, lasted about 3 hours and stopped working.  I think it may have given up!!

[Mygirls1965]

I’m having the same problem as well and the troubleshooting advice isn’t working. Feeling annoyed with my Fitbit 

[MarcoGFitbit]

Hello @Mygirls1965, @Blissinabyss and @Belisarius, thanks for joining the conversation, it's great to have you on board. 

I appreciate you have shared your experience with us. @Belisarius, thanks for letting me know all the troubleshooting steps you've tried so far, at this moment I've contacted our Support team on your behalf to look into this issue further and provide you with some options. Please keep an eye on your email inbox for further instructions. 

@Mygirls1965 and @Blissinabyss, which tracker/watch are you currently using? Exactly, which troubleshooting steps have you tried yet? Would it be possible to you to list them? Have you updated the Fitbit app recently? 

Thanks for your patience and understanding, I'll be waiting for your reply. 

[julie1111]

I am also having the same issues, it stopped syncing yesterday and have tried rebooting severals times, turning bluetooth on and off, phone rebooting and reinstalling app. Nothing is working.

The strap has also broken in the meantime (where the fit bit inserts the plastic has ripped). 

Julie

[Mygirls1965]

I’ve also emailed them and they responded saying it will be a few days before I hear back as they’ve experienced a high contact volume. 

[Blissinabyss]

I’ve now been able to reinstall my charge HR, thank you.  However, despite wearing it all week and doing a lot of walking, aside from Monday my steps are zero?  Also weirdly m daily step target and calories burnt are showing?   How do I fix this new problem?

UPDATE:

Mine also has broken so every time I put something with sleeves on ... it falls off.  You need to be vigilant so you don’t lose it.  

[MarcoGFitbit]

Hello @julie1111 and @Mygirls1965, thanks for joining the Fitbit Community, it's great to have you on board. It's nice to see you too @Blissinabyss, I hope you're doing well. 

@julie1111 and @Mygirls1965, I've checked with our Support Team and it seems you have already received a reply from them. If you need to follow up, please reply to them as they will handle your situation from now on.

@Blissinabyss, thanks again for your patience and working through these troubleshooting steps. I’ve reached the limits of what I can do for you here on the public community forums, so I've contacted our Support team on your behalf to look into this issue further and provide you with some options. Please keep an eye on your email inbox for further instructions.

In case you need anything else, please feel free to reply as well. Happy stepping.