Unable to pair it back Versa after removing it from account.

[ZenFrenchie]

I’ve owned 3 different Fitbits. Bought the Versa and I may not ever own another. Syncing problems, Bluetooth problems it’s been horrible. I’ve spent hours upon hours researching and I fix it for a day or two and then back to no syncing. I’ve literally tried everything including removing the device and now it won’t set back up again. Super frustrated!!! This is absurd! 

Moderator Edit: Clarified Subject.

[MarcoGFitbit]

Hello @ZenFrenchie, thanks for joining the Fitbit Community, it's great to have you on board. 

Thanks for bringing this to my attention. I appreciate you have let me know that you have already tried to perform troubleshooting steps to try to pair your Versa back to your account. If your Versa is still having trouble setting up, please try the following steps in order:

1. Turn off Bluetooth on your phone; wait 10 seconds, and then turn it back on.
2. Make sure you have a strong WiFi signal and that there are no other Bluetooth devices around that might interfere with the setup process.
3. Restart your Versa by pressing and holding the Back and Select buttons (left and bottom right) until you see the Fitbit logo on the screen, then try to set up again.
4. If you can't set up after a restart, reboot your phone or tablet and try to set up again.
5. If you can't set up after the reboot, remove all other Fitbit devices from your account and from the list of connected Bluetooth devices on your phone or tablet and try to set up the Versa one more time. 

Please try these steps a couple of times and reply to me with the outcome, I'll be happy to continue assisting you. 

[JenP1717]

This is the worst fitbit device i had ever owned.  I have to deleted it every 2 days or it doesnt sync at all.  Ive done everything that has been listed and nothing works.  Unless there is a serious fix coming up I am going to switch to a different device or reactivate my surge.  The band issue is an easier resolve than this

Moderator Edit: Format

[MarcoGFitbit]

Hello @JenP1717, thanks for joining the conversation, it's a pleasure for me to welcome you to the Fitbit Community. 

I appreciate your participation in the forums, please note that our team is always working towards improving the Fitbit experience and I appreciate you have shared your feedback with us. If your Fitbit device is having trouble syncing, please try the following before removing it from your account and setting it up as a new device:

• Make sure the latest version of the Fitbit app is installed on your phone.
• The software on your mobile device is up to date. To check, tap Settings > General > Software Update.
• Make sure there are no other Bluetooth devices around as they might interfere with the syncing process
• Check that your Fitbit device's battery isn't critically low.

If your device still won't sync, try these steps:

1. Force quit the Fitbit app. 
2. Go to Settings > Bluetooth and turn Bluetooth off and back on.
3. Open the Fitbit app.
4. If your Fitbit device didn't sync, restart your phone again.
5. Open the Fitbit app.
6. If your Fitbit device didn't sync, restart it one more time.
7. If your Fitbit device won't sync after the restart, log in to your Fitbit account on a different phone, tablet, or computer and try to sync.
8. If your Fitbit device still doesn’t sync, remove all other Fitbit devices from your account and from the list of connected Bluetooth devices on your mobile device and try to sync.

I hope this can be helpful, give it a try and keep me posted in case you need anything else. 

[acampling]

Having the exact same issues, followed all the same advice with no good result.  Fitbit app says it "found" the Versa with a blue checkmark, but then fails to set up the device. I do not want to factory reset the Versa because I like how I have it set up and don't want to spend all that time resetting it all over again.

Any other options?

UPDATE:

After rebooting the Versa 4 or 5 times and my phone twice, finally got it set up.  Phewww.

[MarcoGFitbit]

Hello @acampling, thanks for joining the Fitbit Community, it's great to have you on board. 

I appreciate your participation in the Forums and for letting us know your issue has now been resolved after restarting your Versa several times. I'm very glad. 

In case you have some spare time, I would like to invite you to visit our Discussions board where you will find great tips and encouragement from other members and if there's anything else I can do for you, please keep me posted!

[Hsdan]

I tried this 5-6 times. It does not work.  So frustrating!!

[sumulu]

🙄

how many restarts I need to resync my Versa 2, I have to removed it from Bluetooth, and hard to add it back, worst experience to use Versa 2 with iOS 13.4.1. so frustrated.

[Happybamboo]

I have the same problem as you. Eventhough i tried to pair it back as instructed many times, still failed.  So frustrating.

[sumulu]

Hi, HappyBanboo, 

I was trying to pair fitbit 2, I treid fitbit, it was successful. 

so far it works well but some time needs manual sync to cell phone apps. that did not happen before.

give it another try 🙂

[Goldfire]

I give up. I bought an Apple Series 6 yesterday instead.