Unable to pair my device with an IPad Pro 10.5”

[Dreana]

I can’t connect my Alta hr to my iPad 10.5” Pro. It doesn’t appear in the list of compatible devices. Is this likely to change in the near future?

Moderator Edit: Clarified Subject.

[Dreana · Accepted solution]

Ignore this for some reason it suddenly started to work. Not sure if it’s just syncing to my phone tho’. When I get a mo I’ll check my settings. 

[SunsetRunner]

Sadly, the iPad Pro 10.5 is not on Fitbit’s supported devices list yet. I struggled with this for 6 months with my LG Android phone as well. I’ve been a Fitbit user since 2009 but this device support problem of Fitbit’s is getting old, to the point where I canceled my Ionic order for Christmas and I’m considering leaving the platform all together.

[Dreana]

It’s working fine on my iPad Pro now. No idea what I did. Played around with it for a bit and hey presto there it was. 

[SunsetRunner]

Thank you for your reply! So far the iOS app store isn't giving me an iPad app to install on my iPad Pro 10.5 (2017 Edition). It does allow the iPhone app to be installed but I've had bad luck with iPhone apps on my iPad in general. For now I'll keep syncing with my Galaxy S8+ and cross my fingers that Fitbit will get better about keeping up with device support.

[Miffie]

I have the IPad Pro 10.5 and I have my Fitbit Charge 2 on it. No problem. 

[MarcoGFitbit]

Hello everyone, I hope you're doing well. It's great to see you around @Miffie, have a warm welcome to the Fitbit Community. 

Please note that the iPad Pro 10.5 has already been added to our list of compatible devices. Keep in mind though, that you will still need to download the "iPhone app" but it still works well.

In case you're having trouble syncing with your iPad, please feel free to reply, I'll be happy to help. 

[MuskoGuy]

When I clicked on your list of compatible devices ipad Pro 10.5" wasn't included. I have been trying to sync my Ionic to my ipad for a month but I get as far as putting in the 4 digit number and then the wheel spins for hours. I have followed all of the suggestions including rebooting the pad and the Fitbit and turning Bluetooth off and on. I have tried two different wi-fi locations. I have also tried to sync to my LG X Power telephone but it isn't on the list, either.

[MarcoGFitbit]

Hello @MuskoGuy, have a warm welcome to the Fitbit Community, thanks for joining the conversation! 

I appreciate you have brought this to my attention and for letting me know the troubleshooting steps you've tried so far. At this moment I would like to suggest you to try the following steps in order when trying to set up your Ionic one more time:

1. Turn off Bluetooth on your phone; wait 10 seconds, and then turn it back on.
2. Make sure you have a strong WiFi signal and that there are no other Bluetooth devices around that might interfere with the setup process.
3. Make sure the Ionic's battery is above 50%
4. Restart your Ionic once again by pressing and holding the Back and Select buttons (left and bottom right) until you see the Fitbit logo on the screen, then try to set up again.
5. If you can't set up after a restart, reboot your phone or tablet and try to set up again.
6. If you can't set up after the reboot, remove all other Fitbit devices from your account and from the list of connected Bluetooth devices on your phone or tablet and try to set up the Ionic one more time. 

I hope this can be helpful, give it a try and let me know the outcome! 

[MuskoGuy]

I tried everything you suggested. I uninstalled the Fitbit app and then reinstalled. I removed my Charge 2. I turned off my phone and unplugged other devices with Bluetooth. I still get as far as putting in the 4 numbers and then the wheel spins for hours. When I go to Settings—Bluetooth, the Fitbit Ionic goes back and forth “connected” and “not connected”. You told another person that iPad Pro 10.5” is now compatible but it is not on the list so I wonder if it really is compatible.

Sent from my iPad

[MarcoGFitbit]

Hello @MuskoGuy, I hope you're doing well, thanks for taking the time to reply. 

Thanks again for your patience and working through these troubleshooting steps. I’ve reached the limits of what I can do for you here on the public community forums, so I've contacted our Support team on your behalf to look into this issue further and provide you with some options. Please keep an eye on your email inbox for further instructions.

In case you need anything else, please feel free to reply as well. Happy stepping.

[MuskoGuy]

  Thanks for trying to get me straightened out. Support said that my ipad is no longer compatible but may be so in the future. My old ipad, my wife's ipad and my phone are also not compatible. I tried to sync with my wife's iPhone but she already has her Fitbit connected to it and apparently you can only do one Fitbit at a time. I would be content to use my Fitbit as a watch and forego the other features but without syncing it won't even keep the correct time. My only hope is that the 10.5" ipad becomes compatible again.

[MarcoGFitbit]

Hello @MuskoGuy, thanks for coming back, I hope you're having a good day. 

I appreciate you've taken the time to reply and let me know the information provided by our Support Team. I'm very sorry to hear your iPad is no longer compatible. 

If your wife's phone is compatible, you could sync with it; your wife will have to log out from her account and you can log in using the Fitbit app on her phone to sync your device. Please note that Fitbit trackers can store up to 7 days of detailed information, so you can sync once a week, which will keep the correct time in the tracker itself. 

I hope this can be helpful, feel free to reach me out in case you need anything else. 

[Miffie]

I don’t understand why they would tell you that it is not compatible. I
have the IPad Pro 10.5 and my Fitbit is connected to my Ipad and my
IPhone.

What model do you have? That might be the problem.

Hope you get it resolved.

UPDATE:

I have the Charge 2 and mine works with both my IPad Pro 10.5 and my phone

[MarcoGFitbit]

Hello @Miffie, I hope you're doing well, thanks for joining the conversation and the Fitbit Community! 

I'm very glad to know your tracker is syncing correctly with your iPad Pro 10.5. Please note that some devices might be removed from the compatibility list when the OS on these devices is no longer supported by the Fitbit app. Nevertheless, I'm happy to know that's not your case, I appreciate you've taken the time to share your experience with us.

In case you have some spare time, I would like to invite you to visit our Discussions board where you will find great tips and encouragement from other members and if there's anything else I can do for you, please keep me posted!

[MuskoGuy]

My Charge 2 works fine with my ipad 10.5, the problem is with my Ionic. Apparently all Fitbit models aren't compatible with the same devices. I am still trying to connect my Ionic with my wife's iPhone 8 plus. I get as far as entering the 4 numbers and then it searches for ever.

[MarcoGFitbit]

Hello @MuskoGuy, I hope you're having a great day, thanks for taking the time to reply and provide me more details about your issue. 

Please note that all Fitbit trackers/watches are compatible with the same mobile devices. If you're able to sync a Charge 2 with your iPad, it's possible that your Ionic will be able to sync as well. Now, if you're having trouble pairing the Ionic to your account using a phone, I would like to suggest you the following:

• Turn off every other Bluetooth device that might be around so it doesn't interfere with the setup process. 
• Restart your Ionic one more time and then plug it in, making sure it's charging. 
• Force-quit every app on the phone you will be using to set up your Ionic.
• Check in the phone's Bluetooth Settings if by any chance the Ionic is showing under the list of paired devices. If it is, tap on it and select "Forget this Device"
• Open the Fitbit app and try to set up the Ionic one more time. If the app gets stuck after entering the 4-digit code, force-quit the app and try again. 

I hope this can be helpful, give it a try and let me know the outcome. 

[MuskoGuy]

I did all that you told me to do. I unplugged or turned off all of the Bluetooth devices in the house. In removed my Charge 2 from my iPad Pro 10.5 and my wife's iPhone 8Plus and then connected to them again and it worked. I then took the Charge 2 out of both of them again so it wouldn’t cause interference. I went to a different location with a different WiFi and tried both the iPad and iPhone and got the same results as before: I put in the 4 numbers and then the circle spins as it looks for the Fitbit and can’t find it.

How common is it to get a bad Fitbit that has a defect that will not allow it to connect to a phone or pad?

Sent from my iPad

[MarcoGFitbit]

Hello @MuskoGuy, thanks for taking the time to reply, I appreciate you have already tried everything I've suggested so far. 

At this moment, I have contacted our Support Team again and explained to them all the troubleshooting steps you've tried so far. I'm sure they will be more than happy to provide you more options and a proper resolution for this issue. 

Thanks again for your patience and understanding, please keep me updated! 

[Arc1360]

For some reason, my iPhone is giving me the correct data for my night;s sleep, but my iPad Pro is not.  They’re two different readings for my sleep info the next morning.