help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Unable to re-install app on iPhone 6S

ANSWERED
Replies are disabled for this topic. Start a new one or visit our Help Center.

‎11-12-2019 15:27 - last edited on ‎11-14-2019 19:39 by Fitbit Moderator

‎11-12-2019 15:27 - last edited on ‎11-14-2019 19:39 by Fitbit Moderator

I have been having issues with the Fitbit app freezing as soon as you try to do anything with it - eventually it crashes and terminates. It is possible that it stopped working after the 13.2.2 IOS upgrade. The app store was not offering an upgrade so I thought a re-install might be worthwhile however I have not been able to download the app since. I request the download but it eventually times out without ever commencing download. I have been trying for about 24 hours. Is this a known issue?

 

Moderator edit: updated subject for clarity

Best Answer
0 Votes
1 BEST ANSWER

Accepted Solutions

‎11-12-2019 16:38

‎11-12-2019 16:38

Hello and welcome to the Fitbit Community @Dino959 

I’m sorry to see you’re having trouble Installing the Fitbit App from the App Store. I would suggest you do this first before installing the Fitbit App. (It might help with the download stalling issue)

*Just completely turn off your iPhone 6S and wait 1-2 mins then turn your iPhone 6s back on. After your iPhone 6s fully loads then go back to the App Store and try to install the Fitbit App now. Hopefully this resolves the stalling issue.

😃 Please let me know if this resolves your issue. If indeed it does could you please tap the “choose as best answer” box just under my post? Doing so helps other individuals who come here to find answers to questions similar to your own. I’d really appreciate it! 

 

 

View best answer in original post

Best Answer
0 Votes
2 REPLIES 2

‎11-12-2019 16:38

‎11-12-2019 16:38

Hello and welcome to the Fitbit Community @Dino959 

I’m sorry to see you’re having trouble Installing the Fitbit App from the App Store. I would suggest you do this first before installing the Fitbit App. (It might help with the download stalling issue)

*Just completely turn off your iPhone 6S and wait 1-2 mins then turn your iPhone 6s back on. After your iPhone 6s fully loads then go back to the App Store and try to install the Fitbit App now. Hopefully this resolves the stalling issue.

😃 Please let me know if this resolves your issue. If indeed it does could you please tap the “choose as best answer” box just under my post? Doing so helps other individuals who come here to find answers to questions similar to your own. I’d really appreciate it! 

 

 

Best Answer
0 Votes

‎11-12-2019 16:57 - edited ‎11-12-2019 16:59

In response to SunsetRunner

‎11-12-2019 16:57 - edited ‎11-12-2019 16:59

I’m happy you’re up and running again @Dino959!

Best Answer
0 Votes