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Unable to receive Notifications on Alta HR.

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‎05-29-2017 15:36 - last edited on ‎05-30-2017 09:09 by Moderator Alum

‎05-29-2017 15:36 - last edited on ‎05-30-2017 09:09 by Moderator Alum

I'm not getting call notifications on my fitbit, even after switching on the notifications on apps. Using iPhone 7. Plz help.

 

Moderator Edit: Clarified Subject.

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‎05-30-2017 10:14

‎05-30-2017 10:14

Hello @puteri1511, have a warm welcome to the Fitbit Community, it's great to have you on board! Smiley Happy

 

If your Alta HR is not receiving notification, please try the following:

 

  • Restart your Alta HR.
  • Go to your phone Settings > Notifications > Settings and make sure the following is enabled
    • Allow Notifications
    • Show in Notification Center
    • Show on Lock Screen.

If this doesn't do the trick, let's try resetting Notifications:

 

  1. Go to the Bluetooth settings on your phone and check if your Blaze is on the list of paired devices. If it is, tap on it and select Forget this Device.
  2. Restart your phone.
  3. Open the Fitbit app then tap on Account > Alta HR > Notifications, a pop-up will appear asking you to pair your tracker, tap on OK and continue with the process.

I hope this can be helpful, give it a try and keep me posted in case you need anything else! Smiley Wink

 

Marco G. | Community Moderator, Fitbit

Did you find my post helpful? Vote for it or mark it as a Solution! Robot wink

Best Answer