09-01-2018
19:19
- last edited on
09-03-2018
05:35
by
MarcoGFitbit
09-01-2018
19:19
- last edited on
09-03-2018
05:35
by
MarcoGFitbit
Recently purchased a new iPhone 8 software versio (iOS. 11.4.1), Fitbit blaze connects however I don’t receive any notifications anymore
In Bluetooth on my phone I also see two options Blaze and Blaze (classic)
Moderator Edit: Clarified Subject.
Best Answer09-03-2018 05:36
Community Moderator Alumni are previous members of the Moderation Team, which ensures conversations are friendly, factual, and on-topic. Moderators are here to answer questions, escalate bugs, and make sure your voice is heard by the larger Fitbit team. Learn more
09-03-2018 05:36
Hello @Sportscrazy, thanks for joining the Fitbit Community, it's great to have you on board. ![]()
Thanks for bringing this to my attention. Have you checked if your Blaze is not currently on the Do Not Disturb Mode? You can check this by swipe down on your Blaze. If Do Not Disturb is enabled you will see the OFF button selected. However, if everything seems right with your tracker I would like to suggest you to reset Notifications from the Fitbit app following these steps:
- Go to the Bluetooth settings on your phone and tap on tracker. Then tap on Forget this Device.
- Force-close the Fitbit app by double tapping the home button on your phone and swiping up the app.
- Open the app again and tap on Account > Your Tracker > Notifications. You will receive the following Pop-up:
- Then, once you tap on Set Up, the app will begin setting up your tracker with the Bluetooth on your phone, which will prompt the next pop-up:
- Tap Pair
- Once you get back to the tracker options, tap on Notifications an enable the ones you'd like to receive.
Additionally, please go to your phone Settings > Notifications > Fitbit and make sure the following is enabled:
I hope this can be helpful, give it a try and keep me posted in case you need anything else. ![]()
Best Answer