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Unable to receive Notifications on Blaze.

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Recently purchased a new iPhone 8 software versio (iOS. 11.4.1), Fitbit blaze connects however I don’t receive any notifications anymore 

 

In Bluetooth on my phone I also see two options Blaze and Blaze (classic) 

 

Moderator Edit: Clarified Subject.

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Hello @Sportscrazy, thanks for joining the Fitbit Community, it's great to have you on board. Smiley Happy

 

Thanks for bringing this to my attention. Have you checked if your Blaze is not currently on the Do Not Disturb Mode? You can check this by swipe down on your Blaze. If Do Not Disturb is enabled you will see the OFF button selected. However, if everything seems right with your tracker I would like to suggest you to reset Notifications from the Fitbit app following these steps:

 

- Go to the Bluetooth settings on your phone and tap on tracker. Then tap on Forget this Device. 

- Force-close the Fitbit app by double tapping the home button on your phone and swiping up the app. 

- Open the app again and tap on Account > Your Tracker > Notifications. You will receive the following Pop-up:

 

BTPairing.jpg

 

- Then, once you tap on Set Up, the app will begin setting up your tracker with the Bluetooth on your phone, which will prompt the next pop-up:

 

BTPairing2.jpg

 

- Tap Pair

- Once you get back to the tracker options, tap on Notifications an enable the ones you'd like to receive. 

 

Additionally, please go to your phone Settings > Notifications > Fitbit and make sure the following is enabled:

  • Allow Notification
  • Show on Lock Screen
  • Show in History.

I hope this can be helpful, give it a try and keep me posted in case you need anything else. Smiley Wink

Marco G. | Community Moderator, Fitbit

Did you find my post helpful? Vote for it or mark it as a Solution! Robot wink

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