Unable to receive Notifications on Charge 2.

[Horsefan10]

I mean that I used to receive text notifications on my Fitbit and when iOS changed last fall it stopped working.

I have been told fitbit will try to fix it in their app to become compatible again, but it has been a long time and I am tired of having a product that no longer works as advertised.

Moderator Edit: Clarified Subject.

[Horsefan10]

I am angry that Fitbit never fixed the problem where Charge 2 no longer receives text notifications from iOS. I purchased my charge 2 largely because of this feature. Now the feature is gone. 

I am a a very unhappy customer.

anyone else?

[USAF-Larry]

@Horsefan10, I am not sure the meaning of your post - Fitbit has not removed Charge 2 Notification from iOS. Do you mean that your Charge 2 has stopped receiving notifications, or has something changed with your iOS configuration?

[USAF-Larry]

@Horsefan10, I moved this thread to the iOS App Forum, where it will get more responses. Other iOS users will offer help in getting your notifications working again.

[Horsefan10]

Ok thanks. Even Fitbit could not fix it. It is a common and known problem that keeps getting swept under the rug. I am fed up.

[EssexHebridean]

I'm still getting notifications as I always did and my iOs is bang up to date? I assume you've checked all the obvious stuff like notifications being switched on on the device itself? 

[MarcoGFitbit]

Hello @Horsefan10, have a warm welcome to the Fitbit Community, it's great to have you on board. It's always nice to see you @USAF-Larry and @EssexHebridean. 

@EssexHebridean, thanks for sharing your experience, I really appreciate it. @USAF-Larry, thanks for your help and insight! 

@Horsefan10, have you restarted your Charge 2 and your phone lately? Have you updated the app recently? If so I would like to suggest you to reset Notifications from the Fitbit app following these steps:

- Go to the Bluetooth settings on your phone and tap on tracker. Then tap on Forget this Device. 

- Force-close the Fitbit app by double tapping the home button on your phone and swiping up the app. 

- Open the app again and tap on Account > Your Tracker > Notifications. You will receive the following Pop-up:

- Then, once you tap on Set Up, the app will begin setting up your tracker with the Bluetooth on your phone, which will prompt the next pop-up:

- Tap Pair

- Once you get back to the tracker options, tap on Notifications an enable the ones you'd like to receive. 

Now, please check if your tracker is not currently on the "Do Not Disturb" mode by pressing down the button on the Charge 2 for 2 seconds, a vibration and a message will let you know if this mode has been turned on or off. Finally, go to your phone Settings > Notifications > Fitbit and make sure the following is enabled:

• Show on Lock Screen.
• Show in History.

I hope this can be helpful, give it a try and keep me posted in case you need anything else. 

[Horsefan10]

Yes, I have done those steps multiple times.
The charge connects fine, and everything works except JUST text notifications.
Again, Fitbit told me they are “working to resolve this issue” which leaves me to believe that it is not user error but a known problem.

I appreciate people trying to help. I am not expecting a resolution here, other than maybe others feel the same letdown, and until Fitbit fixes this interface problem we are out of luck.

[Horsefan10]

Hm, may I ask, which phone do you have? My Fitbit was fine until I got an iPhone 8 at Christmas (replaced iPhone 6). It seems to be something about the 8. Thank you so much for your reply!

[EssexHebridean]

Mine is an SE - a bit over a year old. 

[MarcoGFitbit]

Hello @EssexHebridean and @Horsefan10, I hope you're doing well, thanks for taking the time to reply. 

@Horsefan10, I understand your concern about these situation. Our team is aware of this issue affecting text Notifications. Please be assured that our team is actively working to resolve this issue. Once I have more information to share with you about this situation, I'll make sure to update the thread accordingly. 

Thanks for your patience and understanding, if there's anything else I can do for you, please feel free to reply. 

[DTG9703]

Same Problem, changed to iPhone8, Zap, Nothing.. 

[MarcoGFitbit]

Hello @DTG9703, thanks for joining the conversation, it's great to have you on board. 

I appreciate your insight about this issue. As stated above, our team is currently aware of this issue and is working towards a prompt and proper resolution. Once I have more information to share with you about this situation, I'll make sure to update the thread accordingly. 

Thank you so much for your patience, if there's anything else I can do for you, please feel free to reply.