Unable to receive Notifications on Ionic

[Hectorio82]

I’ve been using my Fitbit Ionic and still have yet to receive any of my phone notifications.

Moderator Edit: Clarified Subject.

[MarcoGFitbit]

Hello @Hectorio82, have a warm welcome to the Fitbit Community, it's great to see new faces around. 

Thanks for bringing this to my attention. Have you restarted your Ionic by pressing and holding the Back and Select buttons (left and bottom right) until you see the Fitbit logo on the screen already? If so, please make sure your tracker is not currently in the Do Not Disturb mode by going from the clock screen, then hold the back button and then swipe to the shortcuts screen. Make sure Notifications is set to On.

If everything seems to be working fine, I would like to suggest you to reset Notifications from the Fitbit app following these steps:

- Go to the Bluetooth settings on your phone and tap on tracker. Then tap on Forget this Device. 

- Force-close the Fitbit app by double tapping the home button on your phone and swiping up the app. 

- Open the app again and tap on Account > Your Tracker > Notifications. You will receive the following Pop-up:

- Then, once you tap on Set Up, the app will begin setting up your tracker with the Bluetooth on your phone, which will prompt the next pop-up:

- Tap Pair

- Once you get back to the tracker options, tap on Notifications an enable the ones you'd like to receive. 

Additionally, go to your phone Settings > Notifications > Fitbit and make sure the following is enabled:

• Allow Notifications
• Show on Lock Screen
• Show in History.

I hope this can be helpful, give it a try and keep me posted in case you need anything else. 

[Hectorio82]

Thanks for the response! So I tried everything you suggested and still NO notifications. Not sure what’s wrong. But I know I spent way to much on a watch I’m not completely satisfied with. 

[MarcoGFitbit]

Hello @Hectorio82, I hope you're doing well, thanks for taking the time to reply. 

I appreciate you have already tried the troubleshooting steps I've provided. At this moment I would like to suggest checking the following points that might be the reason you're not receiving Notifications:

• Your phone was too far away. It must be within 30 feet of your Fitbit device to transmit the notification.
  For texts, you have the conversation open on your phone. Your Fitbit device shows new texts you haven't already read.
  You changed a related setting on your phone, such as turning on Do Not Disturb, Quiet hours, or Driving mode. To double check all requirements, see How do I get notifications from my phone on my Fitbit device? 
• Your device was syncing. Syncing can sometimes prevent or delay a notification
• You just updated the Fitbit app. Restart your phone and try setting up notifications again.
• Device lock is active on your Fitbit watch and you haven't recently entered your PIN. Tap your watch screen to see if the device lock prompt appears. If it does, enter your PIN.

In case you're still not receiving Notifications, please try the following:

1. Restart your phone
2. Reset Bluetooth on your phone from the phone Settings (not through Control Center)
3. Refresh Notifications:
   • From the Fitbit app dashboard, tap the Account icon
   • Tap Notifications.
   • Turn off all notifications
   • Restart your phone.
   • Open the Fitbit app and turn notifications back on.

I hope this can be helpful, give it a try and let me know the outcome.