Unable to receive Notifications.

[scararo]

Hi I got a new iPhone ate **ahem** and now my alto does not display phone calls or text messages. I’ve went through all the help topics and nothing seems to work. I noticed a few said solution excepted but I can’t find what the solution was that you came up with. Because I’m in sales I am often away from my phone but being on the floor and it is important for me to be able to see who is texted or called

Moderator Edit: Clarified Subject.

[KellyG79]

I have a new iPhone X and since I have had it I have not been able to get any notifications on my Versa. I have checked all settings and all notifications are on. I have removed the watch and repaired it with my phone but I am still unable to get notifications. 

[Kareneiding]

I have searched the topic and tried all posted fixes. Nothing has worked. Both phone and app and up to date. I receive call notifications but no text notifications. Everything work beautifully when I had an iPhone 6s+. Any help or suggestions out there?

[aac1]

I just upgraded my phone from an IPhone 6 to an IPhone 8 Plus. My fitbit is not alerting me to texts or incoming calls when it is on my wrist. I have tried everything above and nothing is working. I also did the online support with Fitbit and they couldn't help me. Any ideas???? It's driving me crazy!

[MarcoGFitbit]

Hello @Kareneiding, @scararo and @KellyG79, thanks for joining the Fitbit Community, it's great to have you on board. 

I appreciate you have brought this to my attention and for letting me know the troubleshooting steps you've tried in hopes to resolve this issue. Notifications skip or stop occasionally for several reasons that don't suggest a problem with your device or the Fitbit app, which is why I would like to ask you to check the following:

• Your phone was too far away. It must be within 30 feet of your Fitbit device to transmit the notification.
  For texts, you have the conversation open on your phone. Your Fitbit device shows new texts you haven't already read.
  You changed a related setting on your phone, such as turning on Do Not Disturb, Quiet hours, or Driving mode. To double check all requirements, see How do I get notifications from my phone on my Fitbit device? 
• You're using another Bluetooth product. If you have Bluetooth products like speakers, headsets, or car stereos paired to your phone along with your Fitbit device, you may have trouble using more than one at the same time. For example, turning on your speaker might stop your phone from sending a notification or syncing. For more information, see Is the Fitbit app interfering with other Bluetooth devices?
• The connection between your phone and Fitbit device is unstable. Bluetooth signals are susceptible to disconnecting or dropping occasionally. If you have an Android phone, check the following:
  • Make sure Enable Notification Widget is on. You can find this with the other notification settings in the Fitbit app.
  • Make sure Always Connected is on. This improves your Bluetooth connection but also drains your Fitbit device's battery more quickly. Turn it off and on as you prefer.
  • Make sure the Fitbit app is allowed to run in the background on your phone. For more information, see Why is the Fitbit app sending a notification to my Android phone?
• The app that should send the notification can't do so. Check all the phone and Fitbit app requirements in How do I get notifications from my phone on my Fitbit device? 
• Your device was syncing. Syncing can sometimes prevent or delay a notification. 
• You just updated the Fitbit app. Restart your phone and try setting up notifications again.
• Device lock is active on your Fitbit watch and you haven't recently entered your PIN. Tap your watch screen to see if the device lock prompt appears. If it does, enter your PIN.

If you've reviewed the list above and can't get notifications to work, please try the following:

1. Force-quit the Fitbit app, then open it again and sync your tracker.
2. Restart the Bluetooth on your phone once again.
3. Reset your Versa once again.
4. Refresh Notifications:
   • From the Fitbit app dashboard, tap the Account icon 
   • Tap Notifications.
   • Turn off all notifications
   • Restart your phone.
   • Open the Fitbit app and turn notifications back on.
5. Set up Notifications again:
   • Tell your phone to "forget" your device, removing the connection between the phone and the Fitbit device. 
     1. On your phone, go to Settings > Bluetooth and find your Fitbit device in the list.
     2. Find an option to forget the device.
   • Open the Fitbit app and set up notifications again.

Additionally, please go to your phone Settings > Notifications > Fitbit and Settings > Notifications > Messages and make sure the following is enabled:

• Allow Notifications.
• Show on Lock Screen
• Show in History. 

I hope this can be helpful, give it a try and keep me posted in case you need anything else. 

[Kareneiding]

I tried all of the suggestions and nothing worked. Please advise...

[scararo]

thank you. I finally got it working.

sandi

[MarcoGFitbit]

Hello @scararo and @Kareneiding, I hope you're doing well, thanks for taking the time to reply. 

@scararo, I appreciate you have come back and let me know your issue has now been resolved, I'm very glad! 

@Kareneiding, thanks again for your patience and working through these troubleshooting steps. I’ve reached the limits of what I can do for you here on the public community forums, so I've contacted our Support team on your behalf to look into this issue further and provide you with some options. Please keep an eye on your email inbox for further instructions.

In case you need anything else, please feel free to reply as well. Happy stepping.