Unable to receive call or text Notifications.

[Keishas]

My fit and iPhone keep disconnecting. I sync through the app and then it doesn’t show the phone ringing or the text . What should I do. 

Moderator Edit: Clarified Subject.

[ACG]

Hello @Keishas

Lets try to restart your Fitbit first. 

Restart your FitBit
http://help.fitbit.com/articles/en_US/Help_article/1186

[MarcoGFitbit]

Hello @Keishas, thanks for joining the Fitbit Community, it's great to have you on board. It's great to see you too @ACG, thanks for all your help. 

@Keishas, I appreciate you have brought this to my attention. Tell me, which tracker are you currently using? Since when have you experienced this issue? Have you restarted your tracker as @ACG suggested? If so, I would like to suggest you the following:

1. Make sure your tracker is not on Do Not Disturb(DND) mode. If you have a Charge 2, Blaze, Ionic or Versa, check the following first.
   • Versa and Ionic: press down the button on the left for 2 seconds, then swipe to find Notifications, make sure it's ON.
   • Blaze: Swipe down while on the clock screen and make sure Notifications are ON.
   • Charge 2: press down the button for 2 seconds while on the clock screen. A message and a vibration will let you know if DND has been turned off or on. 
2. Restart Notifications inside the Fitbit app:
   • Go to the Bluetooth settings on your phone and check if your tracker is on the list of paired devices. If it is, tap on it and select Forget this Device.
   • Restart your phone
   • Go to the Fitbit app and tap on Account > Your tracker > Notifications and enable them. 
   • When a pop-up appears asking you to Pair your tracker to your device, tap on Pair and continue.
3. Go to your phone Settings > Notifications > Fitbit and make sure the following is enabled:
   
   • Allow Notifications
   • Show on Lock Screen
   • Show in History.

I hope this can be helpful, give it a try and keep me posted in case you need anything else. 

[Ches1164]

None of this is working for anyone. Please do another firmware update to fix the problem.

[ACG]

---

@Ches1164 wrote:

None of this is working for anyone. Please do another firmware update to fix the problem.

---

@Ches1164

Let us know which tracker you are using. 

[Ches1164]

Using Versa.

Sent from my iPhone

[MarcoGFitbit]

Hello @Ches1164, I hope you're doing well, thanks for taking the time to reply. It's nice to see you again @ACG, thanks for all your help. 

I appreciate you have already tried the troubleshooting steps I've provided earlier. Please note that notifications skip or stop occasionally for several reasons that don't suggest a problem with your device or the Fitbit app, which is why I would like to ask you to check the following:

• Your phone was too far away. It must be within 30 feet of your Fitbit device to transmit the notification.
  For texts, you have the conversation open on your phone. Your Fitbit device shows new texts you haven't already read.
  You changed a related setting on your phone, such as turning on Do Not Disturb, Quiet hours, or Driving mode. To double check all requirements, see How do I get notifications from my phone on my Fitbit device? 
• You're using another Bluetooth product. If you have Bluetooth products like speakers, headsets, or car stereos paired to your phone along with your Fitbit device, you may have trouble using more than one at the same time. For example, turning on your speaker might stop your phone from sending a notification or syncing. For more information, see Is the Fitbit app interfering with other Bluetooth devices?
• The connection between your phone and Fitbit device is unstable. Bluetooth signals are susceptible to disconnecting or dropping occasionally. If you have an Android phone, check the following:
  • Make sure Enable Notification Widget is on. You can find this with the other notification settings in the Fitbit app.
  • Make sure Always Connected is on. This improves your Bluetooth connection but also drains your Fitbit device's battery more quickly. Turn it off and on as you prefer.
  • Make sure the Fitbit app is allowed to run in the background on your phone. For more information, see Why is the Fitbit app sending a notification to my Android phone?
• The app that should send the notification can't do so. Check all the phone and Fitbit app requirements in How do I get notifications from my phone on my Fitbit device? 
• Your device was syncing. Syncing can sometimes prevent or delay a notification. 
• You just updated the Fitbit app. Restart your phone and try setting up notifications again.
• Device lock is active on your Fitbit watch and you haven't recently entered your PIN. Tap your watch screen to see if the device lock prompt appears. If it does, enter your PIN.

If you've reviewed the list above and can't get notifications to work, please try the following steps once again in order:

1. Force-quit the Fitbit app, then open it again and sync your tracker.
2. Restart the Bluetooth on your phone once again.
3. Reset your Versa once again.
4. Refresh Notifications:
   • From the Fitbit app dashboard, tap the Account icon 
   • Tap Notifications.
   • Turn off all notifications
   • Restart your phone.
   • Open the Fitbit app and turn notifications back on.
5. Set up Notifications again:
   • Tell your phone to "forget" your device, removing the connection between the phone and the Fitbit device. 
     1. On your phone, go to Settings > Bluetooth and find your Fitbit device in the list.
     2. Find an option to forget the device.
   • Open the Fitbit app and set up notifications again.

I hope this can be helpful, please give these steps a try and keep me posted in case you need anything else. 

[Ches1164]

None of that worked. I have an iphone 8 and it looks like I'm not the only one with this issue, I JUST bought this watch on Sunday and can receive calls but no texts. This is very frustrating.

[MarcoGFitbit]

Hello @Ches1164, I hope you're doing well, thanks for taking the time to reply. 

I appreciate you have already tried all the troubleshooting steps I've provided earlier. I've noticed you have already created a case with our Support Team and it seems your issue got already resolved after contacting them, I'm very glad! 

In case you have some spare time, I would like to invite you to visit our Discussions board where you will find great tips and encouragement from other members and if there's anything else I can do for you, please keep me posted!