Community Moderator Alumni are previous members of the Moderation Team, which ensures conversations are friendly, factual, and on-topic. Moderators are here to answer questions, escalate bugs, and make sure your voice is heard by the larger Fitbit team. Learn more
Hello @heatherland, thanks for joining the Fitbit Community, it's great to have you on board. 
In this case I would like to check if Reminders to Move is enabled on your tracker by going to the Fitbit app then tap on Account > Charge 2 > Reminders to move. Make sure it's enabled.
Also, please remember that if you complete the 250 steps required every hour you won't receive the reminder to move, you will only receive it 10 minutes before the hour ends if you haven't walk 250 steps.
Finally, it's possible that your tracker is currently in the "Do Not Disturb" mode, which prevents the tracker from receiving the reminder. Press and hold the button on the side for 2 seconds, a vibration and a message will let you know if "Do Not Disturb" has been turned on or off.
I hope this can be helpful, give it a try and let me know the outcome. 
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Community Moderator Alumni are previous members of the Moderation Team, which ensures conversations are friendly, factual, and on-topic. Moderators are here to answer questions, escalate bugs, and make sure your voice is heard by the larger Fitbit team. Learn more
Hello @heatherland, I hope you're having a great day, thanks for taking the time to reply.
I'm very glad your issue has now been resolved. In case you have some spare time, I would like to invite you to visit our Discussions board where you will find great tips and encouragement from other members and if there's anything else I can do for you, please keep me posted.
Happy stepping!
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