Unable to receive text notifications / iOS11

[c03babygirl]

I stopped receiving texts on my Fitbit Surge since I updated iOS 11.

Moderator Edit: Clarified Subject.

[MarcoGFitbit]

Hello @c03babygirl, have a warm welcome to the Fitbit Community, it's great to have you on board. 

Which tracker are you currently using? Have you restarted your phone and your tracker lately? Have you updated the Fitbit app recently? If so, my best recommendation would be resetting Notifications through the Fitbit app to also reset the connection between the tracker and the phone. 

To reset Notifications:

1. Go to the Bluetooth settings on your phone, then check if your tracker is on the list of paired devices. If it is, tap on it and select Forget this Device. 
2. Restart your phone (once again if you have already)
3. Open the Fitbit app and tap on Account > Your Tracker > Notifications. 
4. Enable Notifications and when you receive a pop up asking you to pair your tracker and your phone tap on OK.

Additionally, please go to your phone Settings > Notifications > Fitbit and make sure the following is enabled:

I hope this can be helpful, give it a try and keep me posted in case you need anything else. 

[TVF]

Hi, I tried all the steps listed, including my Surge off and on but I still don’t receive notifications. Any thoughts?

[MarcoGFitbit]

Hello @TVF, thanks for joining the conversation, it's great to have you on board the Fitbit Community. 

Thanks for letting me know about the steps you've performed in order to try to solve this issue. As you have already restarted Notifications in the app and checked your phone settings my best recommendation would be checking your Surge Settings. 

Please swipe the screen on your Surge until you see Settings, then press the button on the side to access it, scroll and check if Notifications have been turned ON or OFF in here. If they're currently ON, turn them OFF, restart your tracker by pressing and holding the Home and Select buttons (left and bottom right) on your Fitbit Surge for 10 to 15 seconds, until you see the screen flash or start to dim. Then let go of the button and after the screen turns off, wait 10 seconds and press the Home button. Then, turn Notifications ON and restart again. 

I hope this can be helpful, give it a try and keep me posted in case you need anything else. 

[madcitywowzer]

I'm having the same problem with my alta after updating my fitbit firmware! 

[MarcoGFitbit]

Hello @madcitywowzer, I hope you're doing well, it's nice to see you around. 

Have you tried the steps I provided above? If so, let's try adding your tracker as a new device in your account to entirely reset the connection between your phone and your Alta. Don't worry, none of the information already stored in your account will be deleted.

To set up your tracker as a new device:

1. Go to the Bluetooth settings on your phone and check if your tracker is on the list of paired devices. If it is, tap on it and select Forget this Device.
2. Open the Fitbit app and tap on the Account symbol at the top right corner of the screen, then tap on "Set up a New Device"
3. Choose your tracker and follow the onscreen instructions to continue
4. When the app asks you to replace your current tracker, please replace it and continue with the process.

After setting up your tracker as a new device you will be asked to pair the tracker to your phone, tap on OK, then go to Account > Alta > Notifications and enable them once again. 

I hope this can be helpful, give it a try and let me know the outcome. 

[needmytexts]

Have done this multiple times.    Doesn't work.  

[MarcoGFitbit]

Hello @needmytexts, thanks for joining the conversation, it's great to have you on board. 

Thanks for your patience and for working through the troubleshooting steps I have provided so far. I have contacted our Support Team and it seems you have already created a case regarding this situation and you have already received a response from them, please keep an eye on your email inbox.

Thanks again for your patience and understanding, if there's anything I can assist you with, please feel free to reply. 

[needmytexts]

I contacted them over 3 weeks ago and no I have not received a reply.   I was promised a call back within two days after they could get ahold of tech team.   3 weeks later...