help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Unable to receive text notifications.

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎07-21-2017 08:04 - last edited on ‎07-22-2017 05:01 by Moderator Alum

‎07-21-2017 08:04 - last edited on ‎07-22-2017 05:01 by Moderator Alum

My Flex 2 vibrates for calls but not texts. I've turned it off and on again in settings. I've plugged the chip into the charger and reset it by pushing the button three times. I've deleted and reinstalled the app all without success.

 

Moderator Edit: Clarified Subject.

Best Answer
0 Votes
1 REPLY 1

‎07-22-2017 05:23

‎07-22-2017 05:23

Hello @BrPhill, thanks for joining the Fitbit Community, it's great to have you on board. Smiley Happy

 

Which phone are you currently using, which iOS version is your phone running? As you have already restarted your Flex 2, please go to your phone settings > Fitbit > notifications and make sure the following is enabled:

 

  • Allow Notifications
  • Show in Notification Center
  • Show on lock screen. 

Then, let's reset Notifications on your tracker to get a fresh start:

 

  1. Go to the Bluetooth settings on your phone and check if your tracker is on the list of paired devices. If it is, tap on it and select Forget this Device. 
  2. Restart your phone. 
  3. Open the Fitbit app, tap on Account > Flex 2 > Notifications and enable them one by one. 

I hope this can be helpful, give it a try and keep me posted in case you need anything else. 

Marco G. | Community Moderator, Fitbit

Did you find my post helpful? Vote for it or mark it as a Solution! Robot wink

Best Answer
0 Votes