The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.
Hello, for the past two days, I’ve been unable to reply messages from friends and they all think I’m ignoring them. Whenever I try to reply on the Fitbit app, it says “conversation is view only” and when I try on web, it shows “
Error: Request was rejected because user is not permitted to perform this operation.”
@SunsetRunner I’m surprised to hear you were able to respond to messages before since you have an iPhone. Apple is not allowing iPhone/Fitbit users to reply to messages. Please do check over the tips I supplied in my previous reply ... just in case. The bottom of that page says:
Note that devices paired to an iPhone or Windows 10 phone can only respond to Fitbit app notifications.
@SunsetRunner - Messages within your Fitbit app are from Fitbit itself. You should be able to reply to those. But you cannot reply to messages sent to your Fitbit device from your phone’s messaging app.
Yes, that makes it clearer, @SunsetRunner . Thanks. Unfortunately, about the only other thing I can suggest is to check your privacy settings and check with your friends to make sure they have not changed their privacy settings. I tried to send you a message via Fitbit, but your privacy settings won’t allow me to do that. If this does not help, you may want to contact Fitbit Support.
