10-07-2017
12:53
- last edited on
10-09-2017
07:33
by
MarcoGFitbit
10-07-2017
12:53
- last edited on
10-09-2017
07:33
by
MarcoGFitbit
Hi!
I used to see the community tab on my app (a while ago) and I don't see it anymore. I used to love seeing everyone share their walks, their weight loss or the food they ate!
Is it because there's a bug or is that section gone from the app?
I have an iphone 6.
Thank you!
Moderator Edit: Clarified Subject.
Answered! Go to the Best Answer.
10-09-2017 07:37
10-09-2017 07:37
Hello @ManiFitness, have a warm welcome to the Fitbit Community, it's great to have you on board.
The Community tab is currently only available for users in the US. Is it possible your country has changed by accident? Please go to the Fitbit app then tap on Account > Advance Settings > Country and check if United States is selected. If not, please change it and check if the tab is showing up again.
If your country is currently set to United States, change it to another one, then force-close the app by double tapping the home button on your phone and swiping up the app. Open the app, change the country back to US, force-close and open the app one more time.
I hope this can be helpful, give it a try and keep me posted in case you need anything else.
10-09-2017 07:37
10-09-2017 07:37
Hello @ManiFitness, have a warm welcome to the Fitbit Community, it's great to have you on board.
The Community tab is currently only available for users in the US. Is it possible your country has changed by accident? Please go to the Fitbit app then tap on Account > Advance Settings > Country and check if United States is selected. If not, please change it and check if the tab is showing up again.
If your country is currently set to United States, change it to another one, then force-close the app by double tapping the home button on your phone and swiping up the app. Open the app, change the country back to US, force-close and open the app one more time.
I hope this can be helpful, give it a try and keep me posted in case you need anything else.
10-09-2017 07:47
10-09-2017 07:47
Oh, I live in Canada. It must be why I don't have access to it.
I can't wait to have access to it again!
Thanks for your answer!
10-10-2017 06:00
10-10-2017 06:00
Hello @ManiFitness, I hope you're doing well, thanks for taking the time to reply.
I understand your eagerness to get the Community tab, I find it very encouraging myself, so I would like to suggest you to submit your insight as a suggested idea, where members of the Community can vote and comment about it. This is truly the best way to make your voice heard.
I hope this can be helpful, if there's anything else I can do for you, please feel free to reply.
11-26-2017 19:33
11-26-2017 19:33
I'm not even sure if I ever had it but I would like to and I do live in the US. I tried your suggestion but it didn't work. How can I get it?
11-27-2017 05:36
11-27-2017 05:36
Hello @Pauliegirl215, thanks for joining the conversation, it's a pleasure for me to welcome you to the Fitbit Community.
I appreciate you have tried the troubleshooting steps provided earlier. At this moment I would like to ask you to check your personal Settings on the online Dashboard and verify that your country has been set up to United States as sometimes if a country has not been selected here it might impact the Fitbit app.
I hope this can be helpful, give it a try and keep me posted in case you need anything else.
12-05-2017 11:43
12-05-2017 11:43
My location is already set to United States but still not working.