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Unable to set up Charge 2 on iPhone 6S.

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‎03-12-2019 20:00 - last edited on ‎03-13-2019 07:01 by Moderator Alum

‎03-12-2019 20:00 - last edited on ‎03-13-2019 07:01 by Moderator Alum

Cannot setup on iPhone 6S plus.  Cannot find device

 

Moderator Edit: Clarified Subject.

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‎03-13-2019 07:11

‎03-13-2019 07:11

Hello @Shanda76, have a warm welcome to the Fitbit Community. Smiley Happy

 

I appreciate your participation in the Forums and for sharing your experience with us. At this moment, I would like to suggest you to try the following troubleshooting steps:

 

  1. Turn off Bluetooth on your phone; wait 10 seconds, and then turn it back on.
  2. Make sure you have a strong WiFi signal and that there are no other Bluetooth devices around that might interfere with the setup process.
  3. Restart your Charge 2, then leave it plugged in and charging.
  4. If you can't set up after a restart, reboot your phone or tablet and try to set up again.
  5. If you can't set up after the reboot, remove all other Fitbit devices from your account and from the list of connected Bluetooth devices on your phone or tablet and try to set up the Charge 2 one more time. 

I hope this can be helpful, give it a try and let us know the outcome. 

Marco G. | Community Moderator, Fitbit

Did you find my post helpful? Vote for it or mark it as a Solution! Robot wink

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