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Unable to set up Charge 2 on iPhone 8+

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‎12-29-2018 22:57 - last edited on ‎12-31-2018 05:55 by Moderator Alum

‎12-29-2018 22:57 - last edited on ‎12-31-2018 05:55 by Moderator Alum

My new charge 2 won’t connect to my iPhone 8+

 

Moderator Edit: Clarified Subject.

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‎12-31-2018 06:06

‎12-31-2018 06:06

Hello @NicolaDempster1, have a warm welcome to the Fitbit Community. Smiley Happy

 

I appreciate your participation in the Forums and for sharing your experience. Tell me, have you restarted your Charge 2 and your phone recently? If so, I would like to suggest you the following:

 

  1. Turn off Bluetooth on your phone; wait 10 seconds, and then turn it back on.
  2. Make sure you have a strong WiFi signal and that there are no other Bluetooth devices around that might interfere with the setup process.
  3. Restart your Charge 2 once again.
  4. If you can't set up after a restart, reboot your phone or tablet and try to set up again.
  5. If you can't set up after the reboot, remove all other Fitbit devices from your account and from the list of connected Bluetooth devices on your phone or tablet and try to set up the Charge 2 one more time. 

I hope this can be helpful, if there's anything else we can do for you, please feel free to reply. 

Marco G. | Community Moderator, Fitbit

Did you find my post helpful? Vote for it or mark it as a Solution! Robot wink

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