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Unable to set up Charge 2 with new iPhone.

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‎09-09-2018 06:02 - last edited on ‎09-10-2018 07:49 by Moderator Alum

‎09-09-2018 06:02 - last edited on ‎09-10-2018 07:49 by Moderator Alum

Hello. My auntie has given me her old Charge 2 as she received a new one. She has deleted the device from her account but the Charge 2 is not syncing with my iPhone on the app, the Bluetooth is not being picked up. Is there a way I can do this. Thanks. 

 

Moderator Edit: Clarified Subject.

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‎09-09-2018 10:36

‎09-09-2018 10:36

One other thing to test, @Hannnjackson. Make sure your Auntie “forgot” the Charge 2 in her phone’s Bluetooth settings. I ran into this situation before when I gave one of my Fitbit devices to my daughter. 

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2 REPLIES 2

‎09-09-2018 06:55

‎09-09-2018 06:55

Good morning Hanna,

Be sure the Charge2 is charged and you have set up your own unique login email and password at fitbit.com to pair your tracker with

Install the App on your mobile and your Charge 2 should add.

If it still isn't, look under bluetooth in your preferences

Forget any devices listed and the list should repopulate.

Only one Charge 2 should be available try to connect it.

Come back and let us know how it goes.

 

Community Council Member

WmChapman | TX

Ionic, Versa, Blaze, Surge, Charge 2, 3 SE, AltaHR, Flex2, Ace, Aria, iPhoneXR "Every fitbit counts"

Be sure to visit Fitbit help if more help is needed.

Best Answer

‎09-09-2018 10:36

‎09-09-2018 10:36

One other thing to test, @Hannnjackson. Make sure your Auntie “forgot” the Charge 2 in her phone’s Bluetooth settings. I ran into this situation before when I gave one of my Fitbit devices to my daughter. 

Best Answer