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Unable to set up Charge 2.

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‎10-29-2017 17:38 - last edited on ‎10-30-2017 08:07 by Moderator Alum

‎10-29-2017 17:38 - last edited on ‎10-30-2017 08:07 by Moderator Alum

Purchases a brand new Charge 2, and have been trying to connect it to my iPhone 6 with ios 11.0.3. I've not had any progress beyond getting to the "Pair your tracker" screen in the ios app. The screen message displays "connecting to Fitbit..." but that is as far as anything goes. I've looked through the forum, and found others with syncing issues and followed the directions identifying that I need to shut down my iPhone, turn off Bluetooth, turn on Bluetooth, and restart the Charge 2. I've covered any and every combination of steps imaginable. Restart my phone countless times, reinstalled the app several times, tried connecting to my 2008 MacPro (which got me nowhere as my Bluetooth on the MP didn't connect). All of this has led me to wonder whether I received a broken Charge 2, or whether there is some other method or item I'm missing. I previously had a Charge setup on my Fitbit account, which I passed on to my husband. He's not had any issues using his app or Fitbit. What am I missing?

 

Moderator Edit: Clarified Subject

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‎10-30-2017 08:11

‎10-30-2017 08:11

Hello @LyMe_CH2, have a warm welcome to the Fitbit Community, it's great to see new faces around. Smiley Happy

 

Thanks for letting me know the troubleshooting steps you've tried so far in order to try to resolve this issue. I’ve reached the limits of what I can do for you here on the public community forums, so I've contacted our Support team on your behalf to look into this issue further and provide you with some options. Please keep an eye on your email inbox for further instructions. 

 

Thanks for your patience and understanding, if there's anything else I can do for you, please feel free to reply. 

Marco G. | Community Moderator, Fitbit

Did you find my post helpful? Vote for it or mark it as a Solution! Robot wink

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