Unable to set up Charge 3 after removing it from account.

[Simmy123]

My fitbit Charge 3 has been synching for 2 months before it stopped. Now I cannot even see it in my bluetooth devices list.  I am on iPhone6 and iOS 12.1.2 which is up to date.
I've tried solutions listed in the forum eg.

• Unpair (remove) CH3 from your phone's bluetooth settings
• Reboot your phone. Do not pair
• Reboot your CH3 according to the instructions that can be found here
• Open Fitbit mobile app
• Try to sync

It has not worked. Tried several times in the past 2 weeks and it is getting to a point of frustration. 

Tried forgetting the device on fitbit app and pairing again and it’s sitting there for 25mins (as yo can see from the time of snapshots)

 Moderator Edit: Clarified Subject.

[Simmy123]

Fitbit has not replied to my post as you can see. I have tried everything suggested from other posts and still not resolved. If it does not get rectified soon, I'll join you in being an advocate of not buying a fitbit. 

[MarcoGFitbit]

Hello @Simmy123, I hope you're doing well, it's nice to see you around the Fitbit Community. 

I appreciate your participation in the Forums and for sharing your experience with us. I would also like to thank you for letting us know the troubleshooting steps you've tried so far and for attaching some screenshots to your post. At this moment, I would like to suggest you to try the following steps in order:

1. Turn off Bluetooth on your phone; wait 10 seconds, and then turn it back on.
2. Make sure you have a strong WiFi signal and that there are no other Bluetooth devices around that might interfere with the setup process.
3. Restart your Charge 3, then leave it plugged in and charging.
4. If you can't set up after a restart, reboot your phone or tablet and try to set up again.
5. If you can't set up after the reboot, remove all other Fitbit devices from your account and from the list of connected Bluetooth devices on your phone or tablet and try to set up the Charge 3 one more time. 

I hope this can be helpful, give it a try and let us know the outcome. 

[Simmy123]

Hi MarcoGFitbit,

I am so glad to get a response from Fitbit because my problem has been persistent for 2 weeks. 

I have tried the steps that you’ve outlined. Now my Fitbit is not in my phone Bluetooth device list and not on Fitbit device as well. Could not re-pair following the steps. I do not have other devices connected to my Bluetooth. And my Fitbit is nearby as in photo and Bluetooth signal is strong.

Thank

[Simmy123]

Still not synching after following all the instructions. Please respond, FitBit!!!!!  

[MarcoGFitbit]

Hello @Simmy123, I hope you're doing well, thanks for taking the time to reply and attach some pictures to your reply. 

Thanks for your patience and working through these troubleshooting steps. I’ve reached the limits of what I can do for you here on the public community forums, so I've contacted our Support team on your behalf to look into this issue further and provide you with some options. Please keep an eye on your email inbox for further instructions.

In case you need anything else, please feel free to reply as well. Happy stepping.