Unable to set up Charge 3 on iPhone XR

[Renaee]

Hello. I purchased a new Charge 3 and have not been able to set it up/pair it to my iPhone Xr. I had a previous Fitbit that worked fine - Alta - and I have removed that device. I searched the help topics and completed all the steps suggested to others...restarted my phone, made sure my phone was connected to wifi, made sure the new device was not showing in my Bluetooth devices, restarted my Fitbit (all of these things several times). I added and removed the device several times. I went in circles for hours and it never worked. I am going to send it back and go with another activity tracker because it seems there is no resolution because I cannot find anyone to help me.

Moderator Edit: Clarified Subject.

[MarcoGFitbit]

Hello @Renaee, I hope you're doing well, it's nice to see you around the Fitbit Community. 

I appreciate your participation in the Forums and for sharing your experience with us. I would also like to thank you for letting us know the troubleshooting steps you've tried so far. At this moment, I would like to suggest you the following:

1. Turn off Bluetooth on your phone; wait 10 seconds, and then turn it back on.
2. Make sure you have a strong WiFi signal and that there are no other Bluetooth devices around that might interfere with the setup process.
3. Restart your Charge 3, then leave it plugged in and charging. 
4. If you can't set up after a restart, reboot your phone or tablet and try to set up again.
5. If you can't set up after the reboot, remove all other Fitbit devices from your account and from the list of connected Bluetooth devices on your phone or tablet and try to set up the Charge 3 one more time. 

I hope this can be helpful, if you're still unable to set up your Charge 3, please let us know so we can determine what we should do next. 

Thanks for your patience and understanding, we'll be waiting to hear from you. 

[Renaee]

I have done each of these steps multiple times as AI mentioned in my original post. I did these after reading about the issues other people were having and the steps suggested for them to try. Still nothing. The device will not connect/pair.

UPDATE:

I also attempted to set up on pc and that didn’t work either. 

UPDATE 2:

I would appreciate some assistance with this instead of getting the run around. 

[Renaee]

I would appreciate some assistance with this instead of getting the run around. 

[MarcoGFitbit]

Hello @Renaee, I hope you're doing well, thanks for taking the time to reply. 

Thanks for your patience and working through these troubleshooting steps. I’ve reached the limits of what I can do for you here on the public community forums, so I've contacted our Support team on your behalf to look into this issue further and provide you with some options. Please keep an eye on your email inbox for further instructions.

In case you need anything else, please feel free to reply as well. Happy stepping.

[Marygold256]

None of that worked for me. I think it is the Charge 3 is defective. I will retry with my  Charge 2 I didn't have any problems with it. I was hoping paying all that money for a new fitbit charge 3 was worth it but it is not.