help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Unable to set up Charge HR on iOS device.

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎04-22-2019 21:35 - last edited on ‎04-23-2019 07:44 by Moderator Alum

‎04-22-2019 21:35 - last edited on ‎04-23-2019 07:44 by Moderator Alum

When I try to sync my used charge hr to my phone. It says hold button down for 3 seconds to sync and just my timer comes on. What am I doing wrong?

 

 

Moderator Edit: Clarified Subject.

Best Answer
0 Votes
1 REPLY 1

‎04-23-2019 07:47

‎04-23-2019 07:47

Hello @Not_so_fit27 thanks for joining the Fitbit Community, it's great to have you on board. 

 

I appreciate your participation in the Forums and for sharing your experience with us. Tell me, is this a new Charge HR you're trying to set up? Have you restarted it already? If so, I would like to suggest you that when the app asks you to press and hold the button on the side for 3 seconds, do it; if you're not able to see the 4 digit code, release the button and hold it again for 3 to 5 seconds. Repeat this several times until you get the 4 digit code. 

 

Thanks for your patience and understanding, give this a try and let us know the outcome! 

Marco G. | Community Moderator, Fitbit

Did you find my post helpful? Vote for it or mark it as a Solution! Robot wink

Best Answer
0 Votes