Unable to set up Charge HR.

[Susanmaydell]

I am setting up a new charge hr, it says it's found the device but just says connecting to tracker

Moderator Edit: Clarified Subject.

[MarcoGFitbit]

Hello @Susanmaydell, thanks for joining the Fitbit Community, it's great to see new faces around. 

If your Charge HR is not setting up correctly, I would like to suggest you the following steps:

1. Restart your Charge HR, then leave it plugged in and charging
2. Restart your phone
3. Make sure you have a strong Wi-Fi signal
4. Make sure there are no other Bluetooth devices around that might interfere with the set up process. 

After that, try to set up the tracker again:

1. Open the Fitbit app and tap on the Account symbol at the top right corner of the screen, then tap on "Set up a New Device"
2. Choose your tracker and follow the onscreen instructions to continue

I hope this can be helpful, give it a try and keep me posted in case you need anything else. 

[Tomriddle]

I am facing the very same issue.

And the solution provided below does not help.

I have a tracker that doesn't work.

😞

[LiliyaFitbit]

Welcome to the Fitbit Community, @Tomriddle.

Thank you for joining the thread and sharing that you're experiencing the same issue with your device. I totally understand how you are feeling and appreciate your troubleshooting efforts. I recommend following our complete troubleshooting instructions in this help article: Why can't I set up my Fitbit device?

Let me know how it goes, I'll be around.