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Unable to set up Fitbit One

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‎07-12-2020 11:09 - last edited on ‎07-13-2020 10:44 by Fitbit Moderator

‎07-12-2020 11:09 - last edited on ‎07-13-2020 10:44 by Fitbit Moderator

My Fitbit One was not syncing with the app.  I turned my iPhone off and on.  I turned Bluetooth off and on.  I deleted the device from the app.  Now when I try to add it back it says it can’t find the One even though it is sitting on the phone.

 

Moderator Edit: Clarified subject

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‎07-13-2020 11:10 - last edited on ‎09-03-2024 17:13 by Fitbit Moderator

‎07-13-2020 11:10 - last edited on ‎09-03-2024 17:13 by Fitbit Moderator

Hi @Labdogliver. Welcome to the Community Forums.

Thanks for letting me know about your One and the steps tried prior posting. I'm sorry that the Fitbit app isn't able to find it and I'll help you with this. Just to confirm, is the Fitbit app updated to the latest version? If that's correct, I'd recommend restarting your Fitbit One, plug it back into the charging cable and try the set up process one more time. If the issue persists, please provide me with your phone's model and iOS version so I can investigate on my end.

I'll look forward to your response.

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‎07-16-2020 02:06

In response to LizzyFitbit

‎07-16-2020 02:06

I was finally able to get the app to recognize my Fitbit One.  

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‎07-17-2020 16:01 - last edited on ‎09-03-2024 17:12 by Fitbit Moderator

In response to Labdogliver

‎07-17-2020 16:01 - last edited on ‎09-03-2024 17:12 by Fitbit Moderator

Hi @Labdogliver. I hope you're doing well.

Thanks for keeping me informed and for your efforts while working on this. I'm glad that your Fitbit One is syncing and now you can keep your information updated in the Fitbit app.

In case you have some spare time, I’d like to invite you to visit our Health & Wellness board where you can make friends and find great tips from other members to achieve your goals. If there's anything else I can do for you, please keep me posted!

See you around. 

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