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Unable to set up Fitbit tracker.

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‎12-07-2017 01:01 - last edited on ‎12-09-2017 06:32 by Moderator Alum

‎12-07-2017 01:01 - last edited on ‎12-09-2017 06:32 by Moderator Alum

I can’t setup my Fitbit .

 

Moderator Edit: Clarified Subject.

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2 REPLIES 2

‎12-07-2017 04:40

‎12-07-2017 04:40

@Xueqin  Can you be more specific?  What model Fitbit? What model phone?  What error message are you getting?

Laurie | Maryland
Sense 2, Luxe, Aria 2 | iOS | Mac OS

Take a look at the Fitbit help site for further assistance and information.

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‎12-09-2017 06:31

In response to LZeeW

‎12-09-2017 06:31

Hello @Xueqin, thanks for joining the Fitbit Community, it's a pleasure for me to welcome you. It's always nice to see  you too @LZeeW. Smiley Happy

 

@Xueqin, as @LZeeW mentioned, which tracker are you trying to set up? Which mobile device are you using? Are you getting an error message? Additionally, I would like to suggest you the following:

 

  1. Restart your tracker
  2. Restart your phone
  3. Turn off the Bluetooth on your phone for 15 seconds. 
  4. Plug in your tracker and make sure it's charging.
  5. Make sure you have a strong WiFi signal
  6. Make sure there are no other Bluetooth devices around that might interfere.
  7. Set up your tracker:
    • Open the Fitbit app and tap on the Account symbol at the top right corner of the screen, then tap on "Set up a New Device"
    • Choose your tracker and follow the onscreen instructions to continue
    • If you get a message asking you to pair your tracker with your phone, please pair it.

I hope this can be helpful, give it a try and keep me posted in case you need anything else. 

Marco G. | Community Moderator, Fitbit

Did you find my post helpful? Vote for it or mark it as a Solution! Robot wink

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