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Unable to set up Notifications on Alta.

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‎03-17-2017 22:03 - last edited on ‎03-20-2017 08:14 by Moderator Alum

‎03-17-2017 22:03 - last edited on ‎03-20-2017 08:14 by Moderator Alum

Hello can someone help me my Fitbit alta is trying to set up notifications but always asks for Bluetooth pairing when my Fitbit is already Bluetooth connected. It then thinks for 10 minutes and does nothing help someone.

 

Moderator Edit: Clarified Subject. 

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‎03-20-2017 08:30

‎03-20-2017 08:30

Hello @Thomaswhitty, have a warm welcome to the Fitbit Community, it's great to have you aboard. Smiley Happy

 

It seems very odd that your phone is asking constantly to get paired to Bluetooth. In this particular case I would like to suggest resetting Notifications on your device and app. To do this:

 

  1. Restart your tracker
  2. Go to the Bluetooth devices on your phone, check the list of paired devices and if your Alta is listed here, tap on it and select Forget this Device.
  3. Restart your phone.
  4. Open the Fitbit app, tap on Account > Alta > Notifications and enable them once again. Once the pop-up appear to pair your tracker via Bluetooth, tap on OK and proceed.

I hope this can be helpful, give it a try and feel free to reply in case you need anything else! Smiley Wink

Marco G. | Community Moderator, Fitbit

Did you find my post helpful? Vote for it or mark it as a Solution! Robot wink

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