Unable to set up Zip, getting error 400.

[Jim987]

I have tried every suggestion on these forums. I have called tech support. It worked perfectly up until a week or so ago. I try to reconnect and I get http 400 error after entering the 4 digit security code multiple times. 

Moderator Edit: Clarified Subject.

[MarcoGFitbit]

Hello @Jim987, I hope you're doing well, it's great to see you around. 

I appreciate you have brought this to my attention and for letting me know you already contacted our Support Team once. Please note that the error 400 shows up when the app has not been updated so I would like to suggest you to update the Fitbit app on your phone and then try to set up your Zip once again. 

Thanks for your patience and understanding, give it a try and let me know the outcome! 

[Jim987]

Hi MarcoGbit,

I am fully upgraded from the App Store on an upgraded iPhone X. It gives me the same message. Also, does not work on my upgraded windows x pc. Do you have any other suggestions? Thank you for trying to help me out.

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[Jim987]

Hi Marco,  I still cannot connect.

[MarcoGFitbit]

Hello @Jim987, I hope you're doing well, thanks for taking the time to reply. 

I appreciate you have already tried the troubleshooting steps I've provided earlier. At this moment I would like to ask you to turn off the WiFi on your phone for 15 seconds, then turn it back on and try to pair your Zip once again, if you get the same message, turn off WiFi and try to set the tracker up using your cellular data. 

Please give it a try and keep me updated, I'll be happy to continue assisting you.